Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Woods

Center City,MN

Summary

Experienced Shift Manager, highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping customer loyalty. Enhanced team performance through effective delegation and employee training. Skilled in cash handling, customer service, cleanliness and sanitization. I worked to create a motivated workforce that consistently met business needs. Punctual and reliable, I promote a positive and fun work environment.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

Arbys Resturant
02.2022 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.

Crew Member

Arbys Resturant
06.2019 - 02.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Fostered positive team environment by assisting coworkers during rush periods.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.

Education

Chisago Lakes High School
Lindstrom, MN
06-2021

Skills

  • Cash handling
  • Decision-making
  • Customer service
  • Employee training
  • Opening and closing procedures
  • Energetic and enthusiastic
  • Quality control
  • Punctual and reliable
  • Team development
  • Delegating work

Certification

  • [ServSafe] - [11-10-2021 to 11-10-2026]

Timeline

Shift Manager

Arbys Resturant
02.2022 - Current

Crew Member

Arbys Resturant
06.2019 - 02.2022

Chisago Lakes High School

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