Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIA ZUÑIGA

Denver,CO

Summary

Dynamic and results-oriented professional with extensive experience in office administration and customer service. Excelled in data entry and client relations, significantly enhancing customer satisfaction. Proven track record of exceeding performance targets through strong communication skills and efficient problem resolution.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Banco Mundo Mujer
04.2023 - 09.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Receptionist

Banco Mundo Mujer
09.2021 - 03.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Call Center Agent

TaskUs
08.2020 - 08.2021
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

Industrial Engineering

Universidad ICESI
Cali - Colombia
02-2021

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Customer and client relations
  • Appointment Scheduling

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Administrative Assistant

Banco Mundo Mujer
04.2023 - 09.2024

Receptionist

Banco Mundo Mujer
09.2021 - 03.2023

Call Center Agent

TaskUs
08.2020 - 08.2021

Industrial Engineering

Universidad ICESI

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MARIA ZUÑIGA