Maria Zuniga
Tulsa,Ok
Summary
Worked in customer service since 2004, lots of experience, really enjoy helping people, love the challenge of learning new things, also enjoy working as a tax preparer every year.
Overview
11
11
years of professional experience
Work History
Bilingual CSR
Archon Resources
04.2024 - Current
- Work at Payment Processing Center, General Account maintenance.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Remote Tax Preparer
Bakertilly Financial Services
02.2024 - 04.2024
- Remote Tax Preparer
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Tax Preparer Assistant
Tulsa Responds LLC
01.2014 - 04.2024
- Seasonal Tax Preparer
- Prepare Simple Tax Returns for Individual and Small Business
- Lots of Data Entry.
Tax Preparer
ProRecruiters
01.2023 - 04.2023
- Prepare Simple Tax Returns for Individual and Small Businesses.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Built strong rapport with clients through clear communication and regular updates on status of their tax filings.
ASC, Tulsa - Bilingual Customer Asst Rep. II
- 12.2023
- General Account Maintenance
- Worked at the Pikepass Center Taking payments over the phone and cash in person, worked at the store when needed
- Create new pikepass accounts.
JB Remodeling, Ogden Utah - Remote Scheduler
05.2020 - 12.2021
- Schedule appointments for prospects customers, Managed facebook page.
Blue Cross and Blue Shields, Tulsa - Bilingual Pre Auth Rep
05.2013 - 05.2015
- Pre Authorization department, Talked to Clinics, Hospital Sta
- Patients
- Attached Medical Records to Cases and Send for Review.
Education
Certificate - Registered Medical Assistant And Phlebotomist
Oklahoma Health Academy, Tulsa
Tulsa, OK10.2010
Skills
- Microsoft Word/Excel
- Strong Data Entry skills including
- Exceptional Customer Service Approach
- More than 15 years' successful experience in customer service and support
Timeline
Bilingual CSR
Archon Resources
04.2024 - Current
Remote Tax Preparer
Bakertilly Financial Services
02.2024 - 04.2024
Tax Preparer
ProRecruiters
01.2023 - 04.2023
JB Remodeling, Ogden Utah - Remote Scheduler
05.2020 - 12.2021
Tax Preparer Assistant
Tulsa Responds LLC
01.2014 - 04.2024
Blue Cross and Blue Shields, Tulsa - Bilingual Pre Auth Rep
05.2013 - 05.2015
ASC, Tulsa - Bilingual Customer Asst Rep. II
- 12.2023
Certificate - Registered Medical Assistant And Phlebotomist
Oklahoma Health Academy, Tulsa
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