Maria A. Taboada
Greenville ,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker, ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sitel
Barranquilla - Colombia.
10.2021 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Collections Specialist
Sutherland Global
Barranquilla - Colombia
10.2020 - 10.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Researched accounts and completed due diligence to resolve collection problems.
Treasury Assistant
Fundación Esperanza Y Fe
Barranquilla - Colombia.
08.2019 - 02.2020
- Prepared corporate fiscal and business plans to help strategically direct business operations and strengthen controls.
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
- Oversaw financial reporting process to facilitate timely and accurate financial statement preparation.
- Negotiated and managed contracts with external vendors to optimize value for organization.
- Prepared and presented financial reports to inform senior management and board of directors.
- Drafted treasury reports to support management decision-making needs.
- Planned and managed $1’000.000 annual budgets, tracking expenses, and investigating discrepancies to maintain optimal controls.
Administrative Assistant
Surticuellos S.A.
Barranquilla - Colombia.
06.2015 - 06.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Education
International Business Administration - International Business
Universidad Libre De Colombia
Barranquilla - Colombia 10.2020
Skills
- Microsoft PowerPoint
- Microsoft Word
- Active Listening
- Microsoft Excel
- Credit Card Payment Processing
- Account Management
- Multi-Line Telephone Operation
- Time Management
- Call Center Operations
- Customer Relations
- Retail Sales Customer Service
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Sitel
10.2021 - 04.2022
Collections Specialist
Sutherland Global
10.2020 - 10.2021
Treasury Assistant
Fundación Esperanza Y Fe
08.2019 - 02.2020
Administrative Assistant
Surticuellos S.A.
06.2015 - 06.2019
International Business Administration - International Business
Universidad Libre De Colombia