Maria Alana Cavalari

• Welcome patients/clients with a friendly greeting at the front desk, triaged patients to navigate their visit efficiently & swiftly while managing check-in and check-out process.
• Verify Patient’s Medical & Vision Insurances daily for a Multiple Doctor practice.
• Collected past due balances, co-pays, and all relevant payments and applied to database.
• Resolved patient/customer questions and or issues quickly. Successfully satisfied any problems and complaints to the best of my ability.
• Trained all new staff on areas and aspects of the front desk including all software management.
• Maintained confidentiality of sensitive data to protect customer and business information.
• HIPAA certification
• Scheduled, coordinated and confirmed appointments and meetings.
• Completed all tasks in compliance with company policies and procedures.
• Completed data entry and filing to keep records updated for easy retrieval.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Confirmed appointments, communicated with clients, and updated client demographics for proper record keeping.
• Organized, maintained and updated information in computer databases.
• Tracked important information inSoftware spreadsheets and ran reports or generated graphs using data
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Handled assignments independently with good judgement and critical thinking skills
• Took and processed Contact Lens Orders.
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EOD Job Resume

• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Trained and motivated seasonal employees to perform daily business functions.
• Developed and nurtured lasting customer relationships by projecting professional image and responding quickly to any issues.
• Consulted with customers to assess needs and propose optimal solutions.
• Developed business plan, processes and procedures to provide superior Product or Service to customers.
• Fostered strong professional network and partnership building skills to connect with quality leads.
• Assessed income and expenses and adapted plans to improve profit levels.
• Managed all day-to-day business operations, inventory, accounting with focus on general ledger maintenance, quarterly tax billing, profit & loss, accounts payable & receivable reports and general accounting.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Implemented business strategies, increasing revenue, and effectively targeting new markets and trends
• Sold creator of all merchandise as well as displays to catch attention of customers.

• Welcome patients and verify their personal information
• Register new patients to the practice, enter all information in database and request past dental records (if needed)
• Take and verify patients’ insurance verification ahead of the day’s schedule
• Schedule, reschedule and cancel appointments
• Take telephone calls and provide information to both callers and walk-in patients in a very busy multi line phone system
• Ensure that charges and payments are posted appropriately both upon check in and check out
• Help to keep doctors & hygienists running on time to not keep patients waiting
• Maintain the front office in a clean and tidy manner
• Call vendors and keep samples in stock
• Patient support/Assuring appointments are scheduled, rescheduled or cancelled
• Keeping patient recalls up to date
• Training new employees & re-training existing employees if needed