Maria Alejandra Elenes Villanueva

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Confirmed appointments, communicated with clients and updated client records.
• Answered central telephone system and directed calls accordingly.
• Responded to inquiries from callers seeking information.

Managing incoming referrals facilities, hospitals, clinics etc.

•Reviewing clinical information to ensure criteria for inpatient treatment is met.

•Work along side the business department to review insurance information.

• Communicate and build relationships with different facilities to be able to provide the best patient care.

Assessed and provided treatment to patients with anxiety, depression, bipolar disorder, and schizophrenia

Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.

Provided compassionate care to mentally ill patients in a hospital setting.

Adapted quickly and effectively to changing environments while maintaining professional standards of practice at all

times.

Respected privacy rights of all individuals served by adhering strictly to HIPAA regulations and guidelines at all times.

Restrained violent or suicidal patients using appropriate verbal or physical means.

Observed patient behavior to identify potential issues that may require medical attention or intervention

• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.