Maria Alejandra Morles Gonzalez
Miami,FL
Summary
Proven leader with extensive experience in operations management and team building, notably at Smoothie Spot. Excelled in enhancing sales, profitability, and customer satisfaction through strategic planning and effective staff training. Skilled in inventory control and employee scheduling, achieving high levels of team efficiency and productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Smoothie Spot
05.2021 - 09.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant Manager
Kipling-VF
01.2023 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Line Cook
Tap 41
01.2021 - 06.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Cook Supervisor
Sushikong
05.2019 - 02.2021
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
Pastry Prep Cook and Line Cook
Divieto Ristorante
06.2019 - 04.2020
- Scaled out and mixed ingredients according to recipes and procedures.
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Decorated pastries with different icings and toppings, using spatulas, scrapers and piping bags.
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
Pastry Helper
Simply Cakes
08.2016 - 02.2018
- Streamlined bakery operations by organizing ingredients and equipment for easy access during busy shifts.
- Assisted in creating new pastry recipes, contributing ideas for flavor combinations and presentation styles.
- Maintained product freshness by properly labeling items with dates and rotating stock as needed.
- Reduced food waste through proper storage, rotation, and inventory management of ingredients.
Education
La Cuisine
Barquisimeto, Venezuela 02.2024 - 3 2016
High School Diploma -
Colegio Independencia
Baquisimeto, Lara , Venezuela06.2013
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Effective leader
Time Management
Training and coaching
Customer Relations
Staff Management
Inventory Control
Employee Scheduling
Staff Training and Development
Certification
- Certified Integrative nutrition coach, IIN - 2020-2021
- ISSA Training - 2023- 2024
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
La Cuisine
02.2024 - 3 2016
Assistant Manager
Kipling-VF
01.2023 - 06.2023
General Manager
Smoothie Spot
05.2021 - 09.2024
Line Cook
Tap 41
01.2021 - 06.2021
Pastry Prep Cook and Line Cook
Divieto Ristorante
06.2019 - 04.2020
Cook Supervisor
Sushikong
05.2019 - 02.2021
Pastry Helper
Simply Cakes
08.2016 - 02.2018
High School Diploma -
Colegio Independencia
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