Maria Alejandra Ramos Aponte
Houston
Summary
Mi nombre es María Alejandra y nací en Caracas, Venezuela. A lo largo de mi carrera he adquirido una amplia experiencia en diversas áreas, entre ellas atención al cliente, resolución de problemas, ventas, captación de clientes, cobranzas, gestión, administración y dirección de empresas. Estudié marketing y educación infantil, pero mi verdadera pasión me llevó al mundo empresarial. A los 17 años comencé mi camino profesional en ventas y atención al cliente. A los 19 años ascendí al puesto de Asistente de Ventas en una empresa multinacional, donde apoyaba a la fuerza de ventas y a tres gerentes gestionando la facturación y el seguimiento de pedidos hasta la entrega, brindando servicio al cliente y organizando reuniones y expedientes de ventas. Después de graduarme a los 22 años fundé una empresa especializada en material POP y organización de eventos, atrayendo con éxito clientes como Polar, Colgate y una distribuidora de licores. Al cumplir 33 años me mudé a la Isla Margarita y monté un negocio de organización de eventos, que operé hasta los 38. Luego adquirí una franquicia inmobiliaria que desarrollé hasta los 45 años y luego me convertí en socio de un emprendimiento enfocado en la negociación de transformadores eléctricos, rol que mantuve hasta los 52 años. En el ano 2022 decido venir a Estados Unidos con la Empresa Bluegrass, LLC. Directores del Territorio del Estado de la Florida, aqui me desarrollo como Vendedor y Cobrador Experimentado, logrando ser la vendedora y cobradora #1 de varios meses consecutivos.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Vendedor Y Cobrador Experimentado
Bluegrass LLC
06.2022 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Gerencia Administrativa
Electricos MAC, C. A.
04.2012 - 03.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
- Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Directora De Empresa Inmobiliaria
Rent-A-House
02.2008 - 12.2016
- Increased revenue by identifying new business opportunities and implementing successful marketing campaigns.
- Implemented robust risk management strategies to mitigate potential threats, ensuring the long-term stability and success of the company.
- Executed digital marketing channel strategies and tactics for content creation, paid search, search engine optimization and social media to achieve client's goals.
- Drove growth and innovation by fostering a culture of creativity, collaboration, and continuous improvement.
- Achieved regulatory compliance across all business operations by developing robust policies and procedures.
- Boosted company efficiency by streamlining processes and implementing effective management strategies.
- Negotiated lucrative acquisition deals that expanded the company''s reach into new markets or industries successfully.
- Conducted follow-up procedures to drive completion of contracts and service level agreements.
Directora Operativa De Eventos
Alternative A1, C. A.
04.2004 - 09.2011
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Education
Certificado Pre-Licencia Inmobiliaria - Real State Florida
Global Academyc
Miami, FL07.2024
Tecnicas De Ventas - Presentacion Y Aplicacion De Tecnicas De Cierres
ROYAL PRESTIGE
Tampa, FL2022
Certificado Nivel I, De Vinos & Spirits - Introduccion Del Vino Y Bebidas Espirituosas
Universidad Metropolitana
Caracas - Venezuela2019
Vender Sin Vender - Politicas Y Analisis De Ventas
Escuela Universitaria De Sigo
Isla De Margarita - Venezuela2018
Licenciada En Educacion Inicial - Aprobacion De Seis (6) Semestres De Educacion
Universidad Central De Venezuela
Caracas - Venezuela1997
Desarrollo De Organizacion De Eventos - Organizacion De Eventos
Universidad Simon Bolivar
Caracas - Venezuela07.1996
Tec. Universitario En Mercadeo Y Comercializacion - T. S. U. En Mercadeo Y Comercializacio
Instituto Universitario De Mercadeo
Caracas Venezuela09.1991
Certificado De Microsoft, Word Y Exel - Certificado Aprobado De Microsoft
Universidad Simon Bolivar
Caracas - Venezuela04.1990
High School Diploma -
Colegio San Jose De Tarbes
Caracas - Venezuela07.1987
Skills
- Friendly, positive attitude
- Proactive
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Attention to detail
- Multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Clients refused to take my services or products offered which led to achieved.
- Supervised team of between 3 and 7 staff members.
- Resolved product issue through consumer testing.
- Achieved complete through effectively helping with Costumer support at closing of the business.
Certification
- Certified Sales Professional (CSP)
- FloridaDriver's License
- Certification Sales and Closing Techniques, Organizacion Royal Prestige, 06/2022
- Certification Sales and Closing
Languages
Spanish
Full Professional
English
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times and stand up eight.
Japanese Proverb
Software
Microsoft
Interests
Avanzar, Crecer, Lograr, etc
Timeline
Vendedor Y Cobrador Experimentado
Bluegrass LLC
06.2022 - 08.2024
Gerencia Administrativa
Electricos MAC, C. A.
04.2012 - 03.2020
Directora De Empresa Inmobiliaria
Rent-A-House
02.2008 - 12.2016
Directora Operativa De Eventos
Alternative A1, C. A.
04.2004 - 09.2011
Certificado Pre-Licencia Inmobiliaria - Real State Florida
Global Academyc
Tecnicas De Ventas - Presentacion Y Aplicacion De Tecnicas De Cierres
ROYAL PRESTIGE
Certificado Nivel I, De Vinos & Spirits - Introduccion Del Vino Y Bebidas Espirituosas
Universidad Metropolitana
Vender Sin Vender - Politicas Y Analisis De Ventas
Escuela Universitaria De Sigo
Licenciada En Educacion Inicial - Aprobacion De Seis (6) Semestres De Educacion
Universidad Central De Venezuela
Desarrollo De Organizacion De Eventos - Organizacion De Eventos
Universidad Simon Bolivar
Tec. Universitario En Mercadeo Y Comercializacion - T. S. U. En Mercadeo Y Comercializacio
Instituto Universitario De Mercadeo
Certificado De Microsoft, Word Y Exel - Certificado Aprobado De Microsoft
Universidad Simon Bolivar
High School Diploma -
Colegio San Jose De Tarbes
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