Maria Alejandra Vargas Valdés
Sunny Isles Beach,FL
Summary
Proven to excel in fast-paced environments, I leveraged my exceptional customer service and cash handling skills at Area and Boardwalk Restaurant to enhance guest satisfaction and efficiency. My strong work ethic and active listening abilities contributed to resolving complex issues, promoting customer loyalty, and managing transactions accurately, demonstrating a significant impact on operational success.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
7
7
years of professional experience
Work History
Server
Area 57 Colombian Restaurant
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server and Bartender
Boardwalk Restaurant
03.2023 - 07.2023
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Customer Service Call Center Agent
Teleperformance
02.2018 - 11.2021
- Managed challenging situations calmly while maintaining professionalism throughout interactions with difficult callers.
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Collaborated with cross-functional teams to address complex customer issues requiring additional expertise or escalation.
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
Education
High School Diploma -
Maria Inmaculada
Colombia11-2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Active Listening
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Server
Area 57 Colombian Restaurant
07.2023 - Current
Server and Bartender
Boardwalk Restaurant
03.2023 - 07.2023
Customer Service Call Center Agent
Teleperformance
02.2018 - 11.2021
High School Diploma -
Maria Inmaculada
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