Maria Andrea Kinney
Pooler,GA
Summary
Bilingual collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Innovative and goal-oriented Management professional committed to customer service. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through "lead by example" management style.
Overview
7
7
years of professional experience
Work History
Department Head Manager
Dillard's Department Store
04.2018 - Current
- Increased department sales by 33%
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Store Manager
Nine West
12.2017 - 04.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates on product knowledge by using wide variety of training tools.
Sales and Service Manager
Saks Fifth Avenue
01.2016 - 12.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
Education
High School Diploma -
Columbia Institute
Lima, Peru06.1988
Skills
- Verbal and Written Communication
- Vendor Relationship Management
- Training and Development
- Revenue Growth
- Continuous Quality Improvement (CQI)
- Bilingual
Timeline
Department Head Manager
Dillard's Department Store
04.2018 - Current
Store Manager
Nine West
12.2017 - 04.2018
Sales and Service Manager
Saks Fifth Avenue
01.2016 - 12.2017
High School Diploma -
Columbia Institute
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