MARIA ANGELICA Torres
Windsor,CA
Summary
Enthusiastic Housekeeping Manager successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing 25 housekeepers serving guests in 78 room hotel facilities.
Overview
15
15
years of professional experience
Work History
Housekeeping Manager
Vintners Resort
12.2007 - 02.2023
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Managed staff of 25 housekeepers.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Worked with front desk to respond promptly to all guest requests.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Managed team productivity and workflow to exceed quality standards.
- Conducted regular room inspections to verify compliance with housekeeping standards
Education
Computer Operations For The Workplace
Santa Rosa Junior College
Santa Rosa, CA01.2023
English As Second Language Education
Santa Rosa Junior College
Santa Rosa, CA12.2014
Skills
- Payroll Understanding
- Supply Inventory Management
- Daily Facility Operations
- Personnel Recruitment
- Organize Work Schedules
- Laundry Room Operations
- Performance Evaluations
- Quality Assurance
- Team Guidance and Motivation
- Staff Training
- Special and Routine Cleaning
- Improve Team Performance
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Housekeeping Manager
Vintners Resort
12.2007 - 02.2023
Computer Operations For The Workplace
Santa Rosa Junior College
English As Second Language Education
Santa Rosa Junior College
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