Maria Asuncion Alcalen
North Las Vegas,NV
Summary
Experienced patient service professional with strength in registration accuracy, confidential records handling, and calm front-desk support. Skilled in patient communication, referral coordination, and smooth medical office workflow.
Overview
1
1
Language
21
21
years of professional experience
Work History
Customer Service/Hospital Receptionist
West Visayas State University Medical Center
Iloilo city , Philippine
11.2004 - 02.2026
- Greeted patients and visitors at West Visayas State University Medical Center reception desk.
- Registered patients and verified personal information for hospital records.
- Prepared admission forms and processed referral documents for clinic visits.
- Answered calls and directed inquiries to appropriate medical center departments.
- Assisted patients with directions, instructions, and reception area concerns.
- Maintained orderly files and updated patient information in medical center records.
- Communicated with nurses, clerks, and physicians on patient service needs.
- Updated patient information in the hospital database accurately and promptly.
Customer Service/Patient Admitting Clerk
West Visayas State University Medical Center
Iloilo City, Philippines
11.2004 - 02.2026
- Registered patients at West Visayas State University Medical Center admissions desk
- Verified patient information against referral forms and identification records
- Explained hospital admission requirements to patients and relatives
- Managed patient admissions and discharge from hospital to home, extended care facility or self-care.
- Coordinated with nursing staff for room assignments and patient transfers
- Answered incoming calls from patients regarding registration inquiries.
- Responded quickly to queries from physicians, nurses or other departments in a timely manner.
- Maintained confidentiality while handling sensitive patient information
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Bachelor of Arts - Mass Communication
West Visayas State University
Philippines04-1987
Skills
- Patient intake
- Admission procedures
- Referral management
- Patient documentation
- Digital health records
- Appointment scheduling
- Reception operations
- Record maintenance
- Attention to detail
- Patient confidentiality
- Effective communication
Languages
English
Full Professional
Timeline
Customer Service/Hospital Receptionist
West Visayas State University Medical Center
11.2004 - 02.2026
Customer Service/Patient Admitting Clerk
West Visayas State University Medical Center
11.2004 - 02.2026
Bachelor of Arts - Mass Communication
West Visayas State University