TADARRON ELEY
Columbus,Ga
Summary
Customer-Focused Professional experienced in managing customer interactions and resolving issues effectively. Achieved high customer satisfaction and loyalty through strong communication and empathy. Focused on enhancing operational processes to improve overall customer experience.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative
Alorica
, GA
12.2025 - 07.2026
- Handled inbound customer calls in Alorica contact center.
- Supported customers through chat, email, and phone channels.
- Resolved billing, account, and service questions using company scripts.
- Explained policies, services, and account details in clear language.
- Documented customer interactions in CRM and ticketing systems.
- Escalated complex issues to supervisors and specialized support teams.
- Followed Alorica quality guidelines, compliance rules, and call procedures.
Patient Service Representative
Carevisa
08.2024 - 11.2025
- Managed patient inquiries and scheduled appointments, enhancing patient access through electronic health record systems.
- Managed patient inquiries and scheduled appointments using electronic health record systems.
- Supported insurance verification and benefits explanation, ensuring patients received accurate information to make informed healthcare decisions.
- Provided comprehensive support for insurance verification and benefits explanation to patients.
- Collaborated with healthcare teams to streamline patient intake processes and improve service delivery.
- Addressed sensitive patient concerns with professionalism and empathy, building trust and improving patient satisfaction within the clinic.
- Organized patient records meticulously to ensure compliance with HIPAA regulations.
- Assisted patients remotely with appointment scheduling and information.
Customer Care Advocate
UnitedHealthcare
04.2021 - 08.2024
- Resolved customer inquiries using CRM software to enhance satisfaction and retention.
- Collaborated with team members to streamline support processes, reducing response times and enhancing customer experience.
- Led initiatives to reduce resolution times by implementing best practices in case handling.
- Analyzed customer feedback to identify trends, recommending actionable service improvements to management.
- Trained new staff on company protocols and effective communication techniques for customer engagement.
- Mentored junior advocates, promoted continuous learning and development within the team.
- Created comprehensive training materials for effective onboarding
- Worked remotely to support customer inquiries
Education
High School Diploma -
Benjamin L Hooks
Memphis, TN 10.2014 - 05.2015
Skills
- Customer service
- Insurance verification
- Patient intake
- Patient intake
- Appointment scheduling
- Eligibility determination
- HIPAA compliance
- Policy compliance
- CRM documentation
- Call handling
- Call center operations
- Customer relationship management
- Problem solving
- Time management
- Team collaboration
- Clear communication
- Conflict resolution
- Microsoft Excel
- Active listening
Timeline
Customer Service Representative
Alorica
12.2025 - 07.2026
Patient Service Representative
Carevisa
08.2024 - 11.2025
Customer Care Advocate
UnitedHealthcare
04.2021 - 08.2024
High School Diploma -
Benjamin L Hooks
10.2014 - 05.2015