Maria Barbara Ordonez

• Developed individualized care plans for clients, taking into account unique needs, preferences, and cultural backgrounds.
• Supported families on day of interment to resolve any problems and answer questions.
• Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support.
• Advocated for clients' best interests when interacting with other professionals, ensuring that their needs were prioritized and met.

Advices families on ground burial options, above ground entombment options, cremation options, memorials, and merchandise.

Understands and presents all associated costs and advises customers on financing options;

ensuring that all financing is finalized prior to internment.

• Responsible for daily management of CRM and lead data base, including generation of new leads via networking, online, and cold calling, generation of referrals, and categorization of leads (hot, warm, cold).
• Plan and conduct community outreach events, both on site and off site, to build relationships within the broader community and generate
• new leads.
• Completes all required paperwork, processes and authorizations required to finalize a sale and deliver the service/product from start to finish.
• Actively participates in supporting services at
  the location.
• Participates in all sales meetings, communicating effectively with local management and team members regarding activity, progress, and results.

• Answered customer inquiries and provided accurate information regarding products and services.
• Improved product knowledge on continuous basis to provide optimal service .
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

• Developed and maintained relationships with clients to increase sales revenue.
• Provided detailed product information to customers, including features, prices, and availability.
• Generated daily reports on sales activities for management review.
• Collaborated with marketing team to design promotional materials for campaigns.
• Resolved customer complaints and inquiries in a timely manner.
• Created customized presentations for potential customers based on their requirements.
• Maintained accurate records of all sales activities in the CRM system.
• Organized special events such as seminars or workshops to promote products.
• Ensured customer satisfaction by providing follow-up support after purchases.
• Advised customers on best practices when using company products or services.
• Worked with fellow sales team members to achieve group targets.
• Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
• Developed key customer relationships to increase sales.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

• Developed bid packages for potential subcontractors based on project specifications.
• Reviewed designs and drawings to identify any potential risks or discrepancies in order to provide accurate estimates.
• Collaborated with other departments within the organization to ensure timely completion of projects.
• Attended trade shows, seminars, conferences as necessary in order to stay abreast of new products, technologies being used in the industry.
• Checked construction plans against actual field conditions to prepare estimates.
• Presented prepared estimates by assembling and displaying numerical and descriptive information.
• Formulated estimates and budgets ranging from $50k to $2 million.5.
• Consistently followed up with customers to determine satisfaction levels.

• Cultivated relationships with potential partners, investors, customers and vendors in order to expand services and offerings.
• Participated in high-level negotiations with stakeholders on various projects.
• Managed day-to-day operations of the organization including staffing, budgeting and resource allocation decisions.
• Established policies and procedures that complied with local laws while promoting a positive work environment.
• Analyzed market trends to identify potential growth opportunities for the company.
• Organized corporate events such as conferences, meetings, product launches and trade shows.
• Guided employees to achieve organizational goals and objectives.
• Negotiated and drafted settlement agreements to resolve litigated cases.
• Maintained loyal client base by establishing trusting alliances and fair billing practices.