Maria Bethania Espinoza
Greenlawn,NY
Summary
Dynamic leader with a proven track record at Monster Mini Golf, adept in driving operational excellence and revenue growth through strategic partnerships and continuous improvement initiatives. Excelled in customer service and team leadership, fostering high-performing teams and enhancing client satisfaction. Skilled in project planning and employee relations, committed to achieving and surpassing organizational goals.
Overview
15
15
years of professional experience
Work History
General Manager of Operations and Owner
Monster Mini Golf
06.2019 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Manager
Bin 56
01.2017 - 05.2019
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Cosmetologist and Owner
Nidra - Makeup, Salon, Spa
09.2009 - 10.2016
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
Education
Associate of Science - Esthiology
LENDAN
Quito, Ecuador05-2009
Associate of Arts - Interior Architecture
UDLA
Quito, Ecuador07-2006
Skills
- Customer service
- Team leadership
- Contract administration
- Cost control
- Employee relations and conflict resolution
- Project planning and development
- Policies and procedures implementation
- Superb time management skills
- Project leadership
- Continuous improvements
- Staff training
- Unsurpassed work ethic
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balancePersonal development programsHealthcare benefitsTimeline
General Manager of Operations and Owner
Monster Mini Golf
06.2019 - Current
Manager
Bin 56
01.2017 - 05.2019
Cosmetologist and Owner
Nidra - Makeup, Salon, Spa
09.2009 - 10.2016
Associate of Science - Esthiology
LENDAN
Associate of Arts - Interior Architecture
UDLA
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