Maria Camila Lozada
Hialeah,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Soilprobe Engineer & Testing Inc
09.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Created and maintained databases to track and record customer data.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed approximately 30 Incoming calls multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Inside Sales Account Representative
State Farm Insurance Inc
03.2019 - 08.2023
- Increased sales revenue by building strong relationships with clients and understanding their needs.
- Developed new business opportunities within existing accounts.
- Generated new leads through cold calling and networking events, expanding the company's client base.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Conducted regular follow-ups with clients to ensure satisfaction and identify potential upsell opportunities, maintaining a high retention rate.
- Provided exceptional customer service by addressing client concerns promptly and professionally, contributing to positive brand image.
Dispatch Coordinator
Royal Shipping Lines
05.2018 - 03.2019
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Increased operational flexibility through cross-training in other roles such as logistics coordination or scheduling.
- Responded to a high volume of phone and email requests to provide logistics information.
- Managed customer accounts and invoicing.
- Organized paperwork and explained individual job parameters for each assignment.
Operations Assistant
Translink Shipping
01.2017 - 04.2018
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Streamlined import and export processes by implementing effective documentation procedures.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Maintained positive vendor relationships through timely payments and clear communication on expectations and deadlines.
Education
CERTIFICATION - 4-40 LICENSE
CENTRAL INSURANCE SCHOOL
Tampa, FL12.2018
High School Diploma -
American Senior High School Adult Education
Hialeah, FL06.2014
Skills
- Computer Literate
- Management Skills
- Problem Solving
- MS Office
- Time Management
- Attention to Detail
- Customer Service
Certification
Florida 440 Insurance License
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Administrative Assistant
Soilprobe Engineer & Testing Inc
09.2023 - Current
Inside Sales Account Representative
State Farm Insurance Inc
03.2019 - 08.2023
Dispatch Coordinator
Royal Shipping Lines
05.2018 - 03.2019
Operations Assistant
Translink Shipping
01.2017 - 04.2018
CERTIFICATION - 4-40 LICENSE
CENTRAL INSURANCE SCHOOL
High School Diploma -
American Senior High School Adult Education
Florida 440 Insurance License
Similar Profiles
RAVIKUMAR JRAVIKUMAR J
Production Executive at Production,Testing &service EngineerProduction Executive at Production,Testing &service Engineer
Latosha AndersonLatosha Anderson
Human Resource Coordinator at Alpha Testing Engineer, IncHuman Resource Coordinator at Alpha Testing Engineer, Inc
Devan VanWeerdDevan VanWeerd
Enlisted Soldier at 744 Engineer Company, 321 Engineer BattalionEnlisted Soldier at 744 Engineer Company, 321 Engineer Battalion