Maria Camila Tabima
Dania Beach
Summary
Skilled in customer service and cash handling, I enhanced guest satisfaction at Castle Group USA by swiftly resolving issues and streamlining front desk operations. As Front End Manager at Ideal Food Basket, I improved cashier accuracy and ensured optimal staffing, demonstrating strong problem-solving skills and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Castle Group USA
07.2023 - 05.2024
- Answered and directed phone calls, emails, and inquiries, addressing guest needs and resolving issues promptly and professionally.
- Maintained a clean, organized, and welcoming front desk area, ensuring a positive first impression for all visitors and residents.
- Coordinated with maintenance, housekeeping, and management to address residents requests and ensure the proper functioning of the property.
- Handled guest complaints or concerns with a professional and courteous approach, ensuring guest satisfaction and loyalty.
Front End Manager
Ideal Food Basket
02.2022 - 07.2023
- Supervised and managed cashier performance to ensure efficient and accurate transactions, providing ongoing support and guidance to the team.
- Created and scheduled shifts for all departments, ensuring optimal staffing levels and smooth operations.
- Responsible for closing registers and reconciling cash drawers at the end of each shift, ensuring accuracy in financial transactions.
- Delivered exceptional customer service by overseeing customer interactions, resolving issues, and ensuring a positive shopping experience.
Education
Master of Science - Law School
Universidad Catolica De Colombia
Bogota Colombia07-2021
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Administrative support
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Castle Group USA
07.2023 - 05.2024
Front End Manager
Ideal Food Basket
02.2022 - 07.2023
Master of Science - Law School
Universidad Catolica De Colombia
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