Maria Celeste Soto
Summary
Customer Service Representative Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Cook/Cashier/Dishwasher/Food Prep
Chipotle
09.2020 - 11.2021
- Used point-of-sale systems to handle cash, process payments, and give customers their change
- Follow recipes accurately and maintain food preparation procedures, such as weighing meat, assembling ingredients, chopping herbs, and dicing, cutting, and slicing vegetables
- Cleaned workstations, including sweeping and mopping floors, washing equipment/dishes, removing trash, and wiping down tables and chairs
- Food portion control and presentation.
Commercial Customer Service/Driver
AutoZone
09.2019 - 08.2020
- Operated cash register
- Arranged orders for customers efficiently to meet their deadlines
- Coordinated to pick up and deliver orders to customer's shops
- Utilized ZNET to help customers locate merchandise or find suitable alternatives
- Provided honest and trustworthy advice to customers regarding the best products that fit the customers' expectations
- Maintained a safe working environment including PPE (Personal Protective Equipment)
- Maintained store appearance and merchandising standards as directed.
Security
Raging Waters
03.2019 - 08.2019
- Patrolled Property on foot and made reports hourly/daily; regularly checked access points and locks
- Responded quickly and efficiently to emergencies; calling 911 and notetaking every detail
- Maintained professionalism while inspecting over 500 visitors daily
- Informed violators of applicable rules and removed unauthorized individuals off premises
- Completed reports by recording observations, information, occurrences, and witness interviews
- Prevented losses and damage by reporting irregularities.
Cashier/Food Prep/Dishwasher
McDonalds
08.2018 - 11.2018
- Managed drive-thru services
- Performed maintenance on commercial grade kitchen appliances
- Assisted with food prep and ensured food safety
- Worked in a fast-paced and pressured environment.
Sandblaster/Bulb Wire/Packaging
Sheffield Platers, Inc.
11.2017 - 07.2018
- Prepped and Sandblasted items awaiting plating
- Wired parts waiting for plating
- Set up of Hermetic connectors for production
- Final Inspection and Packaging of products coming out from plating.
Cashier/Food Prep/Barista
Aramark
08.2016 - 09.2017
- Prepped and opened shop for hours of operation
- Fulfilled and maintained the buffet and salad bar
- Prepare and serve coffees, teas, specialty beverages per brand standards
- Accurately operate a register/POS and handle cash and credit card transactions
- Closed shop and performed clean up procedures
- Counted, organized and balanced cash drawer, fill out the cashier slip and make deposits.
Education
High School Diploma -
Mar Vista High School
Imperial Beach, CA06.2016
Skills
- Bilingual English/Spanish
- Proficient in POS System
- Excellent Multi-Tasker
- Competent Team Player
- Proficient in Microsoft Office
- Empathy and Compassion
- Inventory Management
- Analytical problem-solving skills
- Cleaning and organization
- Hospitality and service industry background
- Active Listening
Timeline
Cook/Cashier/Dishwasher/Food Prep
Chipotle
09.2020 - 11.2021
Commercial Customer Service/Driver
AutoZone
09.2019 - 08.2020
Security
Raging Waters
03.2019 - 08.2019
Cashier/Food Prep/Dishwasher
McDonalds
08.2018 - 11.2018
Sandblaster/Bulb Wire/Packaging
Sheffield Platers, Inc.
11.2017 - 07.2018
Cashier/Food Prep/Barista
Aramark
08.2016 - 09.2017
High School Diploma -
Mar Vista High School
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