Maria Clara Garcia
Boise,ID
Summary
Experienced Depot Manager with expertise in managing warehouse operations, logistics, and inventory control. Achieved operational improvements and cost savings through process optimization and effective team leadership. Focused on enhancing employee engagement and performance by employing training and morale-building techniques.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
2026
2026
years of professional experience
Work History
Home Depot manger
Home Depot
Kennewick, Washington
04.2025 - 10.2025
- Managed daily operations of store inventory and supply chain.
- Coordinated staff scheduling to optimize coverage during peak hours, enhancing customer service.
- Trained and supervised team members on safety procedures and customer service.
- Implemented merchandising strategies to improve product visibility and accessibility, driving customer engagement.
- Monitored stock levels and initiated orders for replenishment.
- Collaborated with management to develop promotional displays and sales events.
- Assisted in developing marketing plans aimed at increasing revenue from existing customers or gaining new ones.
- Developed and implemented procedures for efficient workflow in all areas of the depot.
- Conducted regular staff meetings to review performance, discuss new policies and procedures, and address employee concerns.
- Monitored driver hours-of-service logs for compliance with DOT regulations; investigated incidents involving drivers in accordance with company policy.
- Drafted monthly reports summarizing key operational metrics. on customer issues resolution status along with other operational metrics such as time spent per shipment delivery or pick up process.
Customer Service Representative
Home Depot
- Responded promptly to customer inquiries and resolved issues efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on product features and benefits effectively.
- Collaborated with team members to enhance customer service experiences.
- Handled returns and exchanges according to store policies.
- Maintained organized displays and ensured product availability.
- Participated in training sessions to improve product knowledge and service skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Accounting And Finance
Colombia Basin Collage
Pasco, WA 08.2021 - 10.2025
Pasco High School
Pasco, WASkills
- Inventory management
- Supply chain management
- Logistics management
- Process optimization
- Project management
- Financial analysis
- Market research
- Data interpretation
- Time management
- Issue resolution
- Team training
- Customer support
- Team collaboration
- Needs assessment
- Needs assessment
Languages
Spanish
Professional
A1
Certification
- Associates of accounting
Accomplishments
- Software Development Manager
Timeline
Home Depot manger
Home Depot
04.2025 - 10.2025
Accounting And Finance
Colombia Basin Collage
08.2021 - 10.2025
Customer Service Representative
Home Depot
Pasco High School