Maria Clara Zannuzzi Barros
Orlando,FL
Summary
Airline professional with solid foundation in customer service and proven history of enhancing passenger experiences. Possesses keen focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Recognized for excellent communication skills and ability to handle challenging situations with poise.
Overview
4
4
years of professional experience
Work History
Front Desk Administrative Assistant
Oviedo Endodontics
Oviedo, FL
11.2025 - Current
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated communication between patients and dental staff, ensuring clear information transfer.
- Maintained accurate patient records using electronic health record systems for efficient data retrieval.
- Assisted in processing insurance claims, ensuring compliance with industry standards and protocols.
- Trained new administrative staff on office protocols and software systems to ensure smooth onboarding.
Latam Airlines- Team Lead
Swissport USA
Orlando, FL
12.2024 - 11.2025
- Coordinate check-in, boarding, and arrival processes to maintain on-time performance and deliver a seamless passenger experience.
- Train, coach, and assist team members in handling high-demand situations and operational challenges.
- Act as the primary point of contact between the airline and passengers for issue resolution.
- Monitor performance and contribute to continuous process improvements
- Led team in daily operations, ensuring safety and compliance with industry standards.
Airline Customer Service Agent
Azul Airlines
Orlando
11.2023 - 11.2024
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Conducted thorough ticket verification to maintain airline security standards.
Assistant
Pira Flooring Inc
Orlando, FL
02.2022 - 10.2023
- Answered multi-line phone system, delivering messages to staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Client appointments.
- Coordinated and scheduled services.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FLGED -
Cefarp
Brazil01.2021
Skills
- Document Retrieval
- Customer Service
- Problem-solving
- Phone and email etiquette
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Time management
Languages
Portuguese
Native or Bilingual
English
Professional Working
Spanish
Professional Working
Timeline
Front Desk Administrative Assistant
Oviedo Endodontics
11.2025 - Current
Latam Airlines- Team Lead
Swissport USA
12.2024 - 11.2025
Airline Customer Service Agent
Azul Airlines
11.2023 - 11.2024
Assistant
Pira Flooring Inc
02.2022 - 10.2023
GED -
Cefarp
Associate of Arts - General Studies
Valencia College