Kora Wiener
Shakopee,MN
Summary
.Skilled Sever experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. As well as making an enjoyable experience for customers.
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Motivated professional offering 3 years of experience in accounting/administrative assistant. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Front Desk Specialist
Clarkson Eyecare
Shakopee, MN
07.2023 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Documented patient care by charting patient condition and treatment in records.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve satisfaction.
Server
Shakopee Bowl
Shakopee, MN
10.2022 - 08.2023
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Prepared checks, itemizing total meal costs and taxes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Provided exceptional service to high volume of daily customers.
Administrative Assistant
FORCE America
Burnsville, MN
04.2019 - 02.2023
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls
- Directed customer communication to appropriate department personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Created spreadsheets in Microsoft Excel
- Inventoried and ordered supplies for office.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Organized both physical and digital files and updated reports
Education
High School Diploma -
Shakopee Senior High School
Shakopee, MN06.2018
Normandale Community College
Minneapolis, MNSkills
- Point of Sale (POS) System Operations
- Effective Customer Upselling
- Menu Memorization
- Liquor, Wine and Food Service
- Check Payment Processing
- Price Memorization
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Age Verification
- Verbal and Written Communication
- Warm and Friendly
- Workflow Coordination
- Relationship Building
- Accounting Skills
- Document Retrieval
- 10-Key Proficiency
- Excel Spreadsheets
- Mail Management
- Multitasking and Time Management
- Office Equipment Operation
- Professional and Courteous
- Supply Inventory Control
- Strong Organizational Skills
- Ease with Computers and Technology
- Document and File Management
- Task Prioritization
- Judgment and Decision Making
- Telephone Systems
Timeline
Front Desk Specialist
Clarkson Eyecare
07.2023 - Current
Server
Shakopee Bowl
10.2022 - 08.2023
Administrative Assistant
FORCE America
04.2019 - 02.2023
High School Diploma -
Shakopee Senior High School
Normandale Community College