Maria Consuelo Pachas Alarcón
Miami,FL
Summary
An efficient professional in hospitality and food service demonstrates high productivity and task completion with precision. Possess specialized skills in customer service, order management, and cleanliness maintenance. Excel in communication, teamwork, and adaptability, ensuring guest satisfaction, and smooth operational flow. An adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with a background in providing exceptional customer service and friendly food service to ensure guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Banquet Server
Biltmore Golf Course
Miami, FL
05.2024 - Current
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Followed proper sanitation guidelines when handling food items.
- Resolved guest complaints to maintain complete customer satisfaction.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Changed table settings between courses as necessary.
- Noted timing of meal progression, keeping kitchen staff informed.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Server
Biltmore Golf Course
Miami, FL
01.2024 - Current
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees on restaurant procedures and plating techniques.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
El Novillo Restaurant Bird Road
Miami, FL
01.2023 - 12.2023
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Informed customers of daily specials and signature menu items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
Cafe Viñales
Miami, FL
06.2022 - 12.2022
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Set up tables in between patrons to reduce wait times.
Cook
Cafe Viñales
Miami, FL
02.2022 - 06.2022
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Set up work stations prior to opening to minimize prep time.
Education
BBA - Management
UTP University
Lima PE04-2021
Bachelor of Aviation Management - Flight attendant
AVIA School
Lima PE10-2012
Skills
- Clear communication
- Dining customer service
- Relationship management
- Effective customer upselling
- Wine pairing
- Positive guest interactions
- Strong work ethic
- Hospitality service expertise
- Team collaboration
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- Above& Beyond; FOH Storyteller 3rd Quarter 2024 Biltmore Hotel.
Certification
- Food Handler Certification- SafeStaff Exp. 02/02/2027
Timeline
Banquet Server
Biltmore Golf Course
05.2024 - Current
Server
Biltmore Golf Course
01.2024 - Current
Server
El Novillo Restaurant Bird Road
01.2023 - 12.2023
Server
Cafe Viñales
06.2022 - 12.2022
Cook
Cafe Viñales
02.2022 - 06.2022
BBA - Management
UTP University
Bachelor of Aviation Management - Flight attendant
AVIA School