Maria Cristina Perez
Denver,CO
Summary
Dynamic professional with over 8 years of experience in retail management. Skilled in training and mentoring staff to optimize performance and decision-making, leading to increased customer satisfaction and operational efficiency. Committed to fostering a positive work environment and driving sales growth.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Co. Manager
Guess Factory Outlet
Castle Rock, CO
09.2018 - 07.2026
- Managed daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance product knowledge and sales techniques.
- Developed promotional strategies to increase foot traffic and drive sales growth.
- Analyzed inventory levels, optimizing stock management for efficiency and cost-effectiveness.
- Implemented visual merchandising standards to enhance product presentation and appeal.
- Collaborated with senior management on strategic planning initiatives to improve overall store operations.
- Oversaw scheduling and staffing, ensuring adequate coverage during peak hours for operational success.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
Co Manager
Forever 21
Denver, CO
10.2014 - 09.2018
- Trained and mentored team members to enhance performance and productivity.
- Implemented loss prevention strategies, reducing shrinkage through effective staff training.
- Analyzed sales trends to optimize inventory management and merchandising strategies.
- Oversaw daily operations to ensure a seamless customer experience.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
No Degree - Basic
Community College of Aurora
Aurora, CO06.2011
High School Diploma -
Aurora Central Highschool
Aurora, COSkills
- Marketing management
- Vendor management
- Promotional strategy
- Staff training and development
- Team leadership
- Task delegation
- Staff training and development
- Customer service
- Decision-making
- Operational compliance
- Contract negotiation
- Staff development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Co. Manager
Guess Factory Outlet
09.2018 - 07.2026
Co Manager
Forever 21
10.2014 - 09.2018
High School Diploma -
Aurora Central Highschool
No Degree - Basic
Community College of Aurora