Scott Volosin
Gardnerville,NV
Summary
Skilled management professional experienced in management and maintenance coordination. Successful at balancing business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities. Highly successful and exceeding in meeting business needs and and company regulations.
Overview
1
1
Language
13
13
years of professional experience
Work History
Co Manager/Head Assistant Manager
Dollar General Market
Gardnerville, Nevada
07.2022 - Current
- Classified as Non-Perishable Manager
- History with both perishable and non-perishable goods including general merchandise.
- Interacted with customers to provide assistance and address product-related inquiries, fostering customer satisfaction.
- Managed Store operations and hiring in absence of General/Store Manager
- Supported inventory management by restocking shelves and organizing backroom supplies.
- Engaged with customers to provide assistance and answer product-related inquiries.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Achieved cost-savings by developing functional solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Became inventory specialist at location
- Improved inventory with better in-stock of items resulting in record breaking reduced out counts at location for district. Average store out counts were 500+, had gotten this location down to as low as 117
- Yielded best inventory results for district at location with better results each year
- Inventory results for 2025 were $36k in shrink which was a store record as well as best in district
- Inventory results for 2026 was no shrink but instead store was over by $20k which was not only best in district but also best inventory results throughout the history of the district for all stores
Associate/Key Holder
Dollar General
Gardnerville, NV
06.2019 - 07.2022
- Managed store operations during opening and closing shifts.
- Supervised sales associates to ensure excellent customer service.
- Trained new staff on store policies and procedures.
- Organized merchandise displays to enhance product visibility.
- Conducted inventory audits to maintain stock accuracy.
- Assisted customers with inquiries and product selections.
- Processed cash transactions and balanced cash registers daily.
- Ensured compliance with safety and sanitation standards in the store.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Enforced safety regulations within the store environment to protect both employees and customers.
Outbound Control and Trainer/Partner
STARBUCKS COFFEE COMPANY
Gardnerville
08.2018 - 06.2019
- Started as a temp worker and was hired as a full time partner after 90 day probation period.
- Was offered and accepted a trainer position within less than 6 months at location which normally was not offered to partners that have worked for less than 12 months in company.
- Delivered engaging training sessions on coffee distribution, safety policy, procedure, and pallet building.
- Mentored new partners to enhance product knowledge and operational skills.
- Developed training materials to support ongoing education for new employees.
- Assessed partner performance through observation and feedback sessions.
Associate/Key Holder
Dollar General
Gardnerville, NV
09.2016 - 08.2018
- Managed store operations during opening and closing shifts.
- Supervised sales associates to ensure excellent customer service.
- Trained new staff on store policies and procedures.
- Organized merchandise displays to enhance product visibility.
- Conducted inventory audits to maintain stock accuracy.
- Assisted customers with inquiries and product selections.
- Processed cash transactions and balanced cash registers daily.
- Ensured compliance with safety and sanitation standards in the store.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Assisted customers with product selection and resolving complaints.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Enforced safety regulations within the store environment to protect both employees and customers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Tracked stock movement to ensure availability of merchandise for customers.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Inspected physical condition of store premises to identify any maintenance issues.
- Collaborated with management to determine key tasks and delegate to staff members.
Department Manager
Walmart
Gardnerville, NV
06.2013 - 09.2016
- Began as a grocery associate part time, promoted to full time after 1 year
- Worked in most departments including grocery, meat, deli, frozen, dairy, cashier, general merchandising, apparel, backroom inventory, HBA, truck receiving, and outside duties. Including working as standing in merchandise supervisor for departments while as a sales associate.
- Achieved employee of the month
- Acquired unofficial title of "Jack-of-all-Trades"
- Moved up to department manager within next year
- Managed almost every vendor for the store (coke, Pepsi, alcohol, etc)
- Built and managed displays, features, sales, predictive sales, employees, and more
- Worked collaboratively with other department managers for store operations and displays
- Eventually moved to cap team for inventory management and stocking
- Managed daily operations to ensure efficient store performance.
- Trained and developed team members on sales and customer service skills.
- Oversaw inventory management and ensured stock accuracy.
- Worked almost every department in the workplace
- Quickly promoted based on accomplishments and performance
- Earned title of "Jack of all trades" at location
- Earned first employee of the month award from location before first promotion in 2015
- Worked and excelled in a large variety of departments including grocery, frozen, meat, dairy, dairy, apparel, register, inventory, stocking, HBA, receiving, vendors activities/management, outside and inside business regulations and activities.
Education
Douglas High School
Gardnerville, NVSkills
- Specialized in inventory management as inventory specialist
- Interaction with management of customer service and support on a yearly basis
- Staff scheduling weekly and efficiency for both company and employee benefits
- Data analysis on sales and inventory management and control
- Inventory management
- Customer engagement
- Staff scheduling
- Process optimization
- Team collaboration
- Conflict resolution
- Project coordination
- Visual merchandising
- Supply chain management
- Problem solving
- Effective communication
- Time management
- Creative thinking
- Training and development
- Staff management
- Staff development
- Marketing management
- Business development
- Project planning
- Workforce management
- Key performance indicators
- Coaching and mentoring
- Financial records oversight
- Clear communication
- Operations management
- Recruiting and interviewing
- Budget control
- Vendor management
- Financial management
- Lead generation
- Complex Problem-solving
- Business administration
- Strategic planning
- Customer service
- Partnership development
- Schedule preparation
- Team leadership
- Performance evaluations
- Disciplinary techniques
- Task delegation
- Salesforce management
- Innovation management
- Documentation and reporting
- Policy and procedure development
- Trend analysis
- Change management
- Employee onboarding
- Sales management
- Sales techniques
- Expectation setting
- Resource allocation
- Performance management
- Policy implementation
- Cross-functional team management
- Negotiation
- Business planning
- Emergency response
- Cross-functional teamwork
- Staff training and development
- Marketing
- Work prioritization
- Safety procedures
- Risk management
- Competitor research
- Project management
- Goal setting
- Shift scheduling
- Verbal and written communication
- Customer relationship management (CRM)
- Expense tracking
Languages
English
Professional
Accomplishments
- Employee of the month, multiple promotions, highest inventory results not only for store but for district of all time, general/store manager trained and experienced. Proven success in management, leadership, sales, inventory control, and shrink prevention. Has succeeded, exceeded, and been promoted at every job have worked for. Head management trained and experienced.
Affiliations
- Availability open, we'll rounded individual in both expertise and execution, can learn what isn't known fairly easily, can exceed where others can't both in practice and execution. Proven success in management, leadership, sales, mentorship, inventory control, and shrink prevention.
References
References available upon request.
Predictive and relative sales and numbers
- Good with numbers and sales predictions based on p.o.s. (point of sale), type of item(s), popularity of item(s), time of year, and general type/number of populace in area.
Timeline
Co Manager/Head Assistant Manager
Dollar General Market
07.2022 - Current
Associate/Key Holder
Dollar General
06.2019 - 07.2022
Outbound Control and Trainer/Partner
STARBUCKS COFFEE COMPANY
08.2018 - 06.2019
Associate/Key Holder
Dollar General
09.2016 - 08.2018
Department Manager
Walmart
06.2013 - 09.2016
Douglas High School