Rosa Saldivar
Santa Cruz County Health Agency -MAT Program
54 Coolidge Ave. Watsonville,CA
20
years of professional experience
Dedicated and bilingual Certified Medical Assistant with over 20 years of experience delivering high-quality front and back office patient care in busy public health and clinical settings. Proven expertise in patient flow management, EHR documentation, diagnostic testing (EKGs, UDS, vitals), and specialized program coordination including MAT and harm reduction services. Strong communicator committed to providing empathetic care, streamlining clinic operations, and fostering strong multidisciplinary teamwork.
Work History
MAT Medical Assistant
6 Years 2 Months- Operated dedicated MAT and behavioral health phone lines for new and established patients.
- Streamline patient onboarding by verifying eligibility, coordinating connections, and scheduling appointments for MAT, primary care, and mental health services.
- Assist individuals in switching primary care providers to expedite service access.
- Review patient charts to assess clinical needs, order lab panels, and guide completion of required tasks.
- Enhanced check-in efficiency to reduce administrative burdens; collect urine drug screens, process pregnancy test, enter results into EHRs, and scheduled recurrent group appointments.
- Facilitated syringe exchange programs during designated blocks, tracked client supplies, and connected individuals to MAT and clinic appointments.
- Administered contingency management protocols for qualified program tiers.
- Maintained templates and schedules for MAT counselors and clinical providers.
- Triage phone and in-person concerns, routing urgent issues to appropriate clinical staff.
- Built strong rapport through transparent communication, reinforcing the clinic's commitment to quality care.
- Championed patient well-being by delivering empathetic, sensitive support.
- Manage medical supply inventory to ensure consistent availability for MAT groups.
Medical Assistant
14 Years 3 Months- Prepared exam rooms and medical equipment in busy public health clinic settings; restocked supplies.
- Recorded vital signs, medical histories, and chief complaints accurately into electronic health records.
- Facilitated clinical care by assisting with examinations, including EKGs, pregnancy testing, injections, ear lavage, hearing tests, vision screenings, and complex lab draws requiring physician completion.
- Optimized patient flow by rooming individuals, coordinating appointments, and ensuring timely visit completion.
- Coordinated follow-up care with pharmacies, referring specialists, and outside facilities.
Education
CCBMA - Basic Life Support (BLS), Phlebotomy
Skills
Clinical Skills
Patient Care & Support: Rooming patients
recording vital signs
chief complaints
and taking detailed medical histories into EHR.Diagnostic & Clinical Testing: Performing 12-lead EKGs
pregnancy testing
urine drug screening (UDS)
vision screenings
and hearing tests.Clinical Procedures: Assisting providers with minor clinical procedures
ear lavage
and administering injections/immunizations.Infection Control & Safety: Exam room readiness
equipment sterilization
and medical supply inventory management.
Administrative & Front Office
Schedule & Flow Management: Managing provider templates/schedules
coordinating appointment flow
and handling blocked clinic times.Patient Check-in & Triage: Front desk registration
verifying insurance eligibility
triaging in-person and telephone patient concerns
and routing urgent issues to appropriate staff.Records & Referrals: Reviewing patient charts
ordering lab panels per protocol
coordinating follow-up care with pharmacies
and submitting specialist referrals.
Specialized Programs & Core CompetenciesMAT Program Operations: Managing assigned Medication-Assisted Treatment (MAT) and behavioral health phone lines
facilitating group appointments
and tracking program supplies.Contingency Management: Monitoring and managing contingency management tiers for qualified program participants.Harm Reduction Services: Syringe exchange program management
supply tracking
and client connection to MAT/clinical services.Interpersonal & Communication: Empathetic patient interaction
building patient trust
and working collaboratively in multidisciplinary healthcare teams.
Timeline
MAT Medical Assistant
Santa Cruz County Health Agency -MAT Program
09.2020 - CurrentRead More
Medical Assistant
Santa Cruz County Health Agency
06.2006 - 09.2020Read More
Santa Cruz County Regional Occupational Program
CCBMA from Basic Life Support (BLS), Phlebotomy
Read More