MARIA C RUIZ CARBAJAL
Phoenix,AZ
Summary
Bilingual customer service professional with a strong commitment to achieving 100% customer satisfaction. Proven ability to set and achieve goals while delivering exceptional care. Eager to expand knowledge and skills through diverse professional experiences. Dedicated to maintaining high standards of accuracy and professionalism in all tasks.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Clerk
Prudential Overall Supply
Phoenix, AZ
04.2023 - 09.2023
- Processed customer invoices accurately and promptly for efficient billing cycles.
- Assisted in preparing financial reports for management review and analysis.
- Trained new staff on accounts receivable procedures and best practices.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Facilitated warehouse plant safety meetings by documenting comprehensive meeting notes, organizing reports, and drafting documents to ensure adherence to safety protocols.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Instructional Assistant
Laveen Elementary School District
Laveen, AZ
08.2021 - 02.2023
- Assisted teachers in developing individualized education plans for ELL students.
- Facilitated communication between ELL students and peers during group activities.
- Created instructional materials such as worksheets and activities to supplement lessons.
- Collaborated with teachers, administrators, parents and guardians, interpreters, and other professionals to create a supportive learning environment for ELL students.
- Provided personalized assistance to ELL students in developing their reading, writing, speaking, and listening skills.
- Developed positive relationships with students, parents, colleagues, administrators, and community partners.
Order Selector
Peyton's Phoenix
Phoenix, AZ
09.2017 - 08.2019
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Used RF scanner to pick items from bins and complete orders.
- Used handheld scanners to key in data for packages.
- Prepared products for packaging and shipping according to company specifications.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
TELLER
DESERT FINANCIAL CREDIT UNION
Phoenix, AZ
11.2015 - 07.2017
- Maintained confidentiality of bank records and client information.
- Adhered to financial services security and audit procedures.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
Education
GED -
Collage America
Phoenix, AZSkills
- Microsoft Office proficiency
- Organizational skills
- Conflict resolution
- Strategic planning
- Customer service excellence
- Multitasking
- Bilingual (English and Spanish)
- Time management
Timeline
Accounts Receivable Clerk
Prudential Overall Supply
04.2023 - 09.2023
Instructional Assistant
Laveen Elementary School District
08.2021 - 02.2023
Order Selector
Peyton's Phoenix
09.2017 - 08.2019
TELLER
DESERT FINANCIAL CREDIT UNION
11.2015 - 07.2017
GED -
Collage America
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