Maria D Rojas Segura

• -answering phone, heading costumer complains, seating people
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
• Handled customer inquiries and suggestions courteously and professionally.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Maintained order and cleanliness of reception area for professional and inviting atmosphere.
• Managed multi-line telephone system and greeted claimants during office visits.
• Prepared, collected and distributed outgoing and incoming mail and packages.

Greeted numerous visitors, vendors and interview candidates.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded proactively and positively to rapid change.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.