MARIA DEL CARMEN ANDINO RIVERA
Melissa
Summary
Dedicated customer service professional with over 8 years of experience, committed to providing exceptional support and fostering meaningful connections with clients. Expertise in navigating fast-paced environments while maintaining a personal touch ensures efficient and empathetic interactions. Passionate about mentoring team members and cultivating a service-oriented culture where customers and colleagues feel appreciated and empowered. Proven ability to enhance customer satisfaction and drive team success through effective communication and a genuine commitment to service excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Self-employed /Home Baker
The Doodle Baker
Melissa, TX
11.2025 - Current
- Developed unique recipes to enhance product offerings.
- Managed inventory of ingredients, ensuring quality and freshness for all baked goods.
- Oversaw daily production schedules, optimizing workflow and ensuring timely delivery of products.
- Created visually appealing presentations for baked goods to attract customer interest and sales.
- Collaborated with clients to design custom cookies for weddings, birthdays, anniversaries, and other events that exceeded expectations in both taste and appearance.
- Incorporated seasonal ingredients and flavors into product offerings to keep customers interested and excited about our menu throughout the year.
Independent Insurance Agent
HGI
Pembroke Pines, FL
03.2025 - 06.2025
- Provided comprehensive insurance coverage advice based on individual needs.
- Maintained accurate records of all transactions in agency management system.
- Attended continuing education classes to stay abreast of industry trends and regulations.
- Generated new business through cold calling, networking events, referrals and other marketing initiatives.
Customer Service Representative
Weight Watchers
Pembroke Pines, FL
07.2021 - 12.2021
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customer.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Updated and maintained database with accurate customer information and timely data entry.
- Processed orders and detailed transaction information to customers.
- Educated clients on program offerings and resources to enhance engagement and retention rates.
Home Baker - Self Employed
MC Sweet Treats
03.2016 - 07.2021
- Created detailed plans to ensure efficient use of ingredients while maintaining high quality standards.
- Experimented with different flavors to create unique combinations that customers enjoyed.
- Researched trends in the baking industry in order to stay up-to-date on current best practices.
Customer Service Agent
Office Sense
Honduras
06.2013 - 09.2014
- Inbound call agent, setting and confirming appointments.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
Real State Agent
Inmohogar
Honduras
06.2011 - 07.2013
- Present offers to sellers.
- Promote sales and properties through advertisement and listings.
- Coordinate appointments to show homes to possible buyers.
Sales Agent
Aeromexico
Honduras
08.2009 - 06.2011
- Air tickets sale.
- Pre-check passengers.
- Customer Service.
Airline Ticket counter Agent
Aeromexico
Honduras
03.2007 - 06.2009
- Check-in passengers.
- Flight dispatch.
- General customer service.
- Managed ticketing processes using airline reservation systems to ensure accurate bookings.
Education
Bachelor's Degree - Hospitality Management
Universidad De San Pedro Sula
San Pedro Sula, Honduras01-2006
Skills
- Travel Planning
- Computer Skills (Microsoft Word, Excel and Power Point)
- Responsible
- Self-Motivated
- Hard Working
- Customer Service experience
- Well organized
- Appointment Scheduling
- Team player
- Time management
- Team collaboration
- Conversant in spanish/ english
Certification
- International Airline Ticketing 2007
- Dangerous Goods Course 2008
- Sabre System Course 2011
- Bakery and Pastry Certificate 2017
- Event Planning, Marketing & Management Course 2018
- Fundamental of Digital Marketing by Google Digital Garage March2021
- Life and Health Insurance License
LANGUAGES
Spanish - Native
English - Bilingual
Timeline
Self-employed /Home Baker
The Doodle Baker
11.2025 - Current
Independent Insurance Agent
HGI
03.2025 - 06.2025
Customer Service Representative
Weight Watchers
07.2021 - 12.2021
Home Baker - Self Employed
MC Sweet Treats
03.2016 - 07.2021
Customer Service Agent
Office Sense
06.2013 - 09.2014
Real State Agent
Inmohogar
06.2011 - 07.2013
Sales Agent
Aeromexico
08.2009 - 06.2011
Airline Ticket counter Agent
Aeromexico
03.2007 - 06.2009
Bachelor's Degree - Hospitality Management
Universidad De San Pedro Sula