Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla VanDunk

Ringwood

Summary

Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Hardworking professional with 10 years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the customer service representative role at your company.

Knowledgeable Baker with expertise in cakes, cookies and pastries. Team player with solid management and training experience.

Creative baker with several years of experience mixing ingredients according to recipes to make baked goods. Well-versed in applying glazes and icings, kneading and preparing equipment. Friendly individual possessing outstanding attention-to-detail and excellent memorization skills.

Creative Baker known for high productivity and efficiency in task completion. Specialized skills include dough preparation, decoration techniques, and inventory management. Excel in time management, teamwork, and adaptability, ensuring seamless kitchen operations and consistent product quality.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

24
24
years of professional experience
2019
2019
years of post-secondary education

Work History

Baker

Self employed baker
Ringwood
05.2019 - Current
  • Created a variety of baked goods including breads, pastries, and cakes.
  • Managed inventory and sourced high-quality ingredients from local suppliers.
  • Developed and maintained recipes to ensure consistent flavor and quality.
  • Designed custom orders based on client requests for special occasions.
  • Maintained a clean and organized workspace for efficient production flow.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Followed food safety guidelines while preparing all food items.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Prepared dough for a variety of bakery items such as breads, pastries, pies, cakes and cookies.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Created attractive dessert trays for catering events.

Babysitter

Private
Ringwood
05.2012 - Current
  • Helped children with potty training and communicated progress with parents.
  • Networked with parents to grow personal reputation and find additional jobs.
  • Assisted children with homework and school-related projects and assignments.

Customer Service Representative

New Jersey Motor Vehicle Commission
Oakland
09.2001 - 03.2009
  • Addressed customers courteously using suitable methods and problem-solving skills.
  • Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
  • Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy.
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
  • Utilized automated systems to log and retrieve call information.
  • Updated and maintained database with accurate customer information and timely data entry.
  • Filed and collated all work in office.
  • Drivers Licenses, registrations, title work, dealer work etc.
  • Investigated and researched issues to determine root causes and appropriate resolution methods.
  • Responded to telephone inquiries and complaints following standard operating procedures.
  • Provided account information to customers and explained bill service policies and customer rights.
  • Remained open to feedback from supervisor and peers to build and improve skills set.
  • Built sustainable relationships and trust with customer accounts using open and interactive communication.
  • Made appropriate account corrections to resolve customer problems.
  • Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
  • Worked the front desk and greeted people as they came in.
  • Handled all paperwork in regards to the 6 points of ID needed.
  • Handled money and counted drawers.

Education

G.E.D
Ringwood, USA

Skills

  • Certified in document fraud through motor vehicle
  • Baked goods preparation
  • Recipe development
  • Food safety compliance
  • Custom order design
  • Ingredient sourcing
  • Customer relationship management
  • Quality control
  • Inventory management
  • Cake decorating
  • Problem solving
  • Effective communication
  • Time management
  • Attention to detail
  • Equipment maintenance
  • Temperature control
  • Traditional baked goods
  • Mixing methods
  • Active listener
  • Cost control
  • Kitchen equipment operation
  • Excellent math skills
  • Verbal and written communication
  • Weights and measures
  • Basic math
  • Creative problem solving
  • Decorating skills
  • Food safety and sanitation
  • Relationship building
  • Active listening
  • Conflict resolution
  • Critical thinking
  • Document control
  • Calendaring
  • CRM software
  • POS systems expert
  • Technical support
  • Decision-making
  • Microsoft office expertise
  • Professional telephone demeanor
  • Travel planning
  • Courteous demeanor
  • Customer relations
  • Adaptability and flexibility
  • Reading comprehension
  • Office equipment proficiency
  • Customer service
  • Filing
  • Multitasking and organization
  • Assertiveness

Timeline

Baker

Self employed baker
05.2019 - Current

Babysitter

Private
05.2012 - Current

Customer Service Representative

New Jersey Motor Vehicle Commission
09.2001 - 03.2009

G.E.D
Kayla VanDunk