Maria Del Carmen Ortiz Pérez
Albuquerque,NM
Summary
Dynamic and results-driven professional with extensive experience at Blakes Lotaburger, excelling in team leadership and customer service. Proven track record in enhancing operational efficiency through effective staff training and inventory management, while fostering a positive customer rapport. Skilled in decision-making and money handling, ensuring accuracy and compliance in all transactions.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
3
3
years of professional experience
Work History
Adsistant Manager
Blakes Lotaburger
Albuquerque, NM
01.2023 - Current
- Supervised daily operations to ensure compliance with company standards and procedures.
- Trained and mentored new team members on service protocols and operational efficiency.
- Implemented inventory management strategies to reduce waste and improve stock accuracy.
- Collaborated with management to develop promotional strategies enhancing customer engagement.
- Analyzed customer feedback to identify areas for service improvement and staff training needs.
- Coordinated scheduling and shift assignments to optimize workforce productivity during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Manager
Blakes Lotaburgar
Albuquerque, NM
07.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored team members on operational standards and customer service practices.
- Monitored compliance with health and safety regulations, ensuring a safe work environment for staff and customers.
- Collaborated with management to develop strategies that enhanced overall operational efficiency.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Education
High School Diploma -
Vista Adult School
Vista, CA02.2023
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Staff training and development
Staff supervision
Staff management
Customer rapport
Recruiting and interviewing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Manager
Blakes Lotaburgar
07.2023 - Current
Adsistant Manager
Blakes Lotaburger
01.2023 - Current
High School Diploma -
Vista Adult School