Maria Del Rosario Garcia
Toms River,NJ
Summary
Dynamic leader with a proven track record at Kohls, adept in operations management and team supervision. Excelled in leveraging data analytics for business improvements, enhancing customer service, and driving staff development. Achieved operational excellence by prioritizing team management and staff mentoring, ensuring departmental growth, cooperation, and efficiency.
Overview
17
17
years of professional experience
Work History
Department Team Leader
Kohls
09.2007 - Current
- Educated and assisted staff in navigating inventory, regulations, policies and procedures.
- Determined, monitored and controlled expenditures required to manage operation, conduct research and development, design, and strategy of department.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed customer problems and concerns with tact and attention to prompt customer service
- Proved ability to handle multiple tasks and maintain composure in a fast-paced high-pressured environment
- Performed problem avoidance by interacting extensively with all parties to gather information, solicit feedback, and listened carefully to action concerns and suggestions
Education
Associate of Applied Science - Aeronautical Engineering
Centro De Estudios Colombia
Lima, Peru03.1990
Skills
- Team Management
- Staff Development
- Sales Reporting
- Performance Management
- Team Supervision
- Staff Management
- Customer Service
- Training and mentoring
- Operations Management
Languages
Spanish
Native or Bilingual
Timeline
Department Team Leader
Kohls
09.2007 - Current
Associate of Applied Science - Aeronautical Engineering
Centro De Estudios Colombia
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