Maria Del Rosario Perez
West Valley City,UT
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach. Seeking to leverage my experience and studies of communication to empower customers within people driven organization like integra to achieve their goals.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Walmart
West Valley City, UT
11.2016 - 05.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Customer Service Manager
Walmart
11.2016 - 10.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Restoration Crew Leader
Servpro
Santa Ana, CA
03.2012 - 10.2016
- Ensured safety compliance throughout projects by enforcing strict adherence to company policies and industry regulations.
- Maintained accurate records of completed projects, ensuring proper documentation for future reference or audits.
- Utilized advanced tools and equipment to complete complex restoration tasks efficiently while maintaining top-notch quality standards.
Education
Medical Assitant
Everest College
Anaheim06-2010
High School Diploma -
Savana High School
Anaheim06-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Computer skills
- Calm under pressure
Timeline
Customer Service Cashier
Walmart
11.2016 - 05.2025
Customer Service Manager
Walmart
11.2016 - 10.2022
Restoration Crew Leader
Servpro
03.2012 - 10.2016
Medical Assitant
Everest College
High School Diploma -
Savana High School