Maria E. Amparo
Orlando,FL
Summary
My primary objective is to secure a professional position in a reputable organization also to utilize and expand my training and knowledge to support the function of business operations by following procedures and protocols of the company and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and exceptional performance.
Overview
9
9
years of professional experience
Work History
Security Officer
Allied Universal Security Services
09.2025 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security threats.
- Responded promptly to alarms and incidents, ensuring appropriate action was taken.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
- Trained new security officers on protocols, procedures, and emergency response techniques.
Customer Service Advisor
Joe’s Car Wash
04.2024 - 09.2025
- Greeting customers and assessing their needs.
- Explaining car wash services and memberships.
- Processing transactions.
- Operating according to rules and protocols.
- Prepping vehicles and maintaining the cleanliness of the surrounding.
Admissions Associate
Ana G. Mendez University
12.2022 - 02.2024
- Proposing educational opportunities to prospective students.
- First point of contact for perspective students.
- Presenting criteria for college admission.
- Orientating on the context of each course.
- Guiding students through the admissions process.
- Networking with other departments to resolve student concerns.
Fulfillment Associate
Amazon
05.2021 - 12.2022
- Picking, packing, and shipping customers’ orders.
- Equipment Operation pallet jack’s manual & electrical.
- Work efficiently and safely to meet deadlines.
- Overseeing the integrity of all products.
- Sort packages place it, to appropriate trays for further processing.
Security Guard
C-National Security/Fidelity
10.2016 - 12.2021
- Inspecting Vehicles and Merchandise.
- Ensuring safety of passengers and checkpoints of all employees.
- Observing and reporting suspicious activity throughout airport.
- Patrolling and securing all entrances and security alarms.
Education
High School Diploma -
Isidro A. Sanchez Luquillo
Puerto RicoSkills
- Customer Service
- Bilingual English & Spanish
- Meticulous
- Teamwork
- Problem-solving
- Security guard license
- Incident reporting
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
09.2025 - Current
Customer Service Advisor
Joe’s Car Wash
04.2024 - 09.2025
Admissions Associate
Ana G. Mendez University
12.2022 - 02.2024
Fulfillment Associate
Amazon
05.2021 - 12.2022
Security Guard
C-National Security/Fidelity
10.2016 - 12.2021
High School Diploma -
Isidro A. Sanchez Luquillo