Maria Edwina L. Robbins
Bristol,NH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level retail position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Senior Purser
Cathay Pacific Airways Ltd, Hong Kong
10.1985 - 12.1999
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
No Degree - Marketing Management
Assumption College
Makati, Metro ManilaAssociate of Arts - Secretarial Science
Assumption College
Makati, Metro Manila03.1983
Skills
- Hospitality Management
- Team Leader
- Customer Services
- Handle Customer Complaints
- Team Member Mentoring
- Team Training
Timeline
Senior Purser
Cathay Pacific Airways Ltd, Hong Kong
10.1985 - 12.1999
No Degree - Marketing Management
Assumption College
Associate of Arts - Secretarial Science
Assumption College
Similar Profiles
SIO JOO TERENCE TEOSIO JOO TERENCE TEO
Technician at Cathay Pacific Airways Ltd, Hong KongTechnician at Cathay Pacific Airways Ltd, Hong Kong
Christie ChanChristie Chan
Flight Attendant at Cathay Pacific Airways Ltd, Hong KongFlight Attendant at Cathay Pacific Airways Ltd, Hong Kong
Edmond HuiEdmond Hui
Business Improvement Specialist at Cathay Pacific AirwaysBusiness Improvement Specialist at Cathay Pacific Airways