Nathalie Gonzalez
Schaumburg,IL
Summary
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
THK America
10.2021 - Current
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and internal support.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Tested and debugged site updates and prevented functional flaws from impacting public visitors.
Senior Admissions Advisor
Perdoceo Education Corporation
08.2019 - 10.2021
- Supervise onboarding of new personnel hires to fulfill administrative roles and leading weekly meeting to provide constructive recommendations to support team and improve overall student retention.
- Created training programs for team and implemented best practices contributing to 40% increase in employee retention.
- Evaluated individuals abilities and recommended degree programs to highlight strengths. Identified and resolved issues that hindered student academic achievement through active listening and open-ended questioning.
- Collaborated with multiple departments to improve customer service processes and support structures company-wide.
Senior Sales Advisor
Delta Sonic Carwash
07.2013 - 08.2019
- Maintained top sales throughout region with quality customer service and execution full sales cycle processing from initial lead processing through conversion and closing.
- Trained and developed new sales team members in products, selling techniques and company procedures to increase revenue by 25% for company.
- Collaborated with management to resolve problems, improve operations and provide exceptional customer service.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Liaised with customers and management to better understand customer needs and recommend appropriate solutions.
Education
Master of Arts - Elementary Education
National Louis University
Chicago, IL12-2025
Bachelor of Science - Marketing
Northeastern Illinois University
Chicago, IL07.2019
Skills
- Microsoft Office (Excel, Outlook, PowerPoint)
- Bilingual (Spanish, English)
- Advanced Google Analytics
- Strategic Planning
- Project Operations
- Training and mentoring
- Purchase assistance
- Customer inquiries
Affiliations
- Board Member, Young Professional Board (YPB) -Since 2021 YPB started in 2021, our mission is to raise awareness in our Communities and grow our network for the Northwest Suburbs of Chicago. We coordinate directly for Partners of Our Communities (POC) which has been around for more than 25 years.
Timeline
Customer Service Specialist
THK America
10.2021 - Current
Senior Admissions Advisor
Perdoceo Education Corporation
08.2019 - 10.2021
Senior Sales Advisor
Delta Sonic Carwash
07.2013 - 08.2019
Master of Arts - Elementary Education
National Louis University
Bachelor of Science - Marketing
Northeastern Illinois University
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