Maria Estela Felito
Oswego
Summary
Driven and licensed cosmetologist with a proven track record of enhancing customer satisfaction at Strands and Essence through exceptional service and active listening. Skilled in scheduling appointments and customer consultation, consistently contributing to a positive salon reputation and client retention. Demonstrated ability to adapt, learn, and thrive in fast-paced environments, embodying strong social skills and a commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cosmetologist
Strands and Essence
10.2023 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Property Manager
Temple Properties
04.2023 - 08.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Empower Crushing
Christa Hook CE0
04.2017 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Education
Associate of Science - ERPI -Standardized Task Evaluation Program
Nukeforce Solutions Inc.
Oswego, NY07.2024
Associate of Arts - Cosmotology
Cosmetology NY State
NY08.2022
GED -
High School Equivalency Diploma
University Of State Of New York 09.2020
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Customer Consultation
Accomplishments
- Collaborated in the development of Hair Science and Life skills
- Achieved modern skills in color enhancement, mixology of chemicals, and ph levels how it affects hair skin and nails.
- time management skills
Certification
- Salon Management Professional Certification (SMP) - Professional Beauty Association.
- Eyelash Extension Certification – Various Accredited Beauty Schools.
- Electrologist License – NY Board of Electrology.
- Certified Haircolorist - American Board of Certified Haircolorists (ABCH).
- Texture Specialist Certification – Curly Hair Artistry or similar organizations specializing in textured hair training.
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- Nail Technician License - [State] Board of Cosmetology.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cosmetologist
Strands and Essence
10.2023 - Current
Property Manager
Temple Properties
04.2023 - 08.2024
Empower Crushing
Christa Hook CE0
04.2017 - 08.2024
Associate of Science - ERPI -Standardized Task Evaluation Program
Nukeforce Solutions Inc.
Associate of Arts - Cosmotology
Cosmetology NY State
GED -
High School Equivalency Diploma
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