Maria Esther Frausto
Port Saint Lucie,FL
Summary
Compassionate, supportive human service worker accustomed to assess diverse client needs while managing dynamic conditions. Sensitive to cultural and socioeconomic backgrounds. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Homeless Navigator
Kaiser Permanente, Los Angeles Medical Center
Los Angeles, CA
11.2024 - 05.2025
- Conducted intake assessments with new clients to determine eligibility for services and to develop appropriate action plans.
- Collaborated with other professionals such as social workers, case managers, medical staff to coordinate care for clients.
- Educated clients about available resources within the community related to housing, employment, health care, legal aid.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
Case Manager
People Assisting The Homeless
Los Angeles, CA
01.2023 - 05.2025
- Assessed clients' needs, developed individualized service plans and monitored progress towards goals.
- Connected clients with social services, health care providers, and governmental agencies to help claim or reclaim individual autonomy.
- Maintained electronic client records, following department and agency policies, for effective monitoring protecting clients' confidential information.
- Referred clients to different Housing Agencies based on progress, to complete the goal of obtaining affordable permanent housing
On-Site Case Manager
Whittier First Day Coalition
Whittier, CA
06.2021 - 12.2022
- Provided case management services including assessment, housing and services plan, linkage to community providers for substance use services, primary and mental healthcare, and advocacy.
- Assisted clients to increase their ability to independent problem- solving by utilizing effective cooping skills to manage and to self-coordinate their own care.
- Utilized evidence-based practices in service delivery such as Intensive case management, Motivational Interviewing, and Harm Reduction.
- Maintained complete clients records in hard file. Adhered to ethical principles and standards to protect clients' confidential information using appropriate internal and external data management information systems, and other reports as directed by Whittier First Day and Los Angeles Housing Authority.
Transitional Housing Site Monitor
Whittier First Day Coalition
Whittier, CA
09.2020 - 06.2021
- Provided support services to all program participants documenting all client encounters and services provided in Homeless Management Information System database for Los Angeles.
- Monitored and documented resident compliance with program rules and guidelines including room inspections, daily sing-in and adherence to program curfew.
- Promptly and accurately reported any issues and concerns regarding participants to Site supervisor or Project Director. Provide report of any incidents occurring during daily shift in writing.
- Assist with conflict resolution by modeling and encouraging positive methods of problem solving, respectful communication and self-restrain.
Restaurant Manager
El Pollo Loco
Los Angeles, CA
10.2004 - 01.2017
- Completed thorough opening, closing and shift change functions to maintain operational standards of the restaurant each day.
- Optimized profits by controlling food, beverage and labor costs managing accounts payable, accounts receivable and preparing employee schedules to maintain appropriate staffing levels during peak and non-peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Resolved and investigated complaints regarding service, food quality and accommodations.
On-Site Property Manager
Excel Residential Services
Fontana, CA
04.1997 - 02.2001
- Met with prospective tenants to show property, assessed applications, conducted background checks and verifications notifying prospects of results. Proceeded to sign rental leases with approved tenants.
- Collected monthly rental fees, implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits. Processed bank deposits and payments to vendors.
- Responded to tenant maintenance requests according to agreed conditions for building functionality handling resident complaints and expedited maintenance requests.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents. Monitored safety and followed City codes and Fair Housing ordinances.
Education
Bachelor of Arts - Sociology
California State University - Los Angeles
Los Angeles, CA05-2026
Associate of Arts - Social Work
Rio Hondo College
Whittier, CA05.2022
Associate of Arts - GS Emphasis in Social Behavior & Self-Development
Rio Hondo College
Whittier, CA05.2022
Associate of Arts - Sociology For Transfer
Rio Hondo College
Whittier, CA05.2022
Skills
- Problem solving
- Client advocacy
- Team collaboration
- Documentation and reporting
- Quality Assurance Controls
- Labor and food cost control
- Supervisory skills
- Coaching and mentoring
Languages
English
Professional
Spanish
Native/ Bilingual
Affiliations
- Enjoy assisting voluntary community service
References
References available upon request.
Timeline
Homeless Navigator
Kaiser Permanente, Los Angeles Medical Center
11.2024 - 05.2025
Case Manager
People Assisting The Homeless
01.2023 - 05.2025
On-Site Case Manager
Whittier First Day Coalition
06.2021 - 12.2022
Transitional Housing Site Monitor
Whittier First Day Coalition
09.2020 - 06.2021
Restaurant Manager
El Pollo Loco
10.2004 - 01.2017
On-Site Property Manager
Excel Residential Services
04.1997 - 02.2001
Bachelor of Arts - Sociology
California State University - Los Angeles
Associate of Arts - Social Work
Rio Hondo College
Associate of Arts - GS Emphasis in Social Behavior & Self-Development
Rio Hondo College
Associate of Arts - Sociology For Transfer
Rio Hondo College
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