Maria Esther Prieto Cervantes
Bedford,TX
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
Work History
Customer Support Technician
PracticeHwy.com INC
06.2018 - Current
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Assisted in development of system security protocols.
- Configured hardware, devices, and software to set up work stations for employees.
Education
MBA -
Escuela De Educacion Superior Libertad
Salamanca, Mexico Skills
- Tech Support
- Customer Relationship Management
- Client Relationships
- Component Replacements
- Customer Implementation Support
- Microsoft Office
- Organizational Skills
- Reading Comprehension
Hobbies
When I'm not working I enjoy spending time with my family creating memories for life, I also like to bake cakes, cookies and mexican pastries, is relaxing and makes me happy.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Support Technician
PracticeHwy.com INC
06.2018 - Current
MBA -
Escuela De Educacion Superior Libertad
Similar Profiles
Edward Osafo OhemengEdward Osafo Ohemeng
Software Engineer at PRACTICEHWY.COM INCSoftware Engineer at PRACTICEHWY.COM INC
Aaron SheehanAaron Sheehan
Police Sergeant | Criminal Investigations | Paramedic at Westover Hills Police DepartmentPolice Sergeant | Criminal Investigations | Paramedic at Westover Hills Police Department
Belinda M DonaghyBelinda M Donaghy
Assistant Community Director at Canopy On CentralAssistant Community Director at Canopy On Central
Bertin NdayeBertin Ndaye
Titan Electric at ElectricianTitan Electric at Electrician
Caitlyn FriendCaitlyn Friend
Quality Assurance Lead at Trinity Broadcasting NetworkQuality Assurance Lead at Trinity Broadcasting Network