Fiorela Medina Quispe
Salt Lake City,UT
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
H & M
Salt Lake City, UT
03.2023 - Current
- Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up
- Stocked, replenished, and organized inventory with efficiency, completing task 10% faster.
- Provided outstanding customer service, receiving 96% in loyalty program feedback.
BYU-PATHWAY STUDENT SUPPORT
The Church Of Jesus Christ Of Latter-day Saints
Salt Lake City, UT
08.2022 - 11.2022
- Provided support to 80+ BYU-Pathway Worldwide students through a variety of communication mediums, resulting in meeting company goals and student needs
- Applied critical thinking and problem-solving skills by having regular interactions with students and staff and solving inquiries resulting in 0 escalations
- Increased efficiency by responding 50+ emails, live chats, and phone calls daily while striving for customer satisfaction
- Helped students with troubleshoot network and connectivity issues in their accounts
STUDENT ACCOUNT SPECIALIST
Ensign College
Salt Lake City
11.2021 - 04.2022
- Answered incoming technical support calls from students, parents and church leaders in both English and Spanish
- Conducted financial transactions including cash, checks, card payments, refunds and answer 50+ calls
- Resolved up to 50 daily customer queries and complaints regarding tuition and fees
- Responded 60+ emails and calls regarding students concerns about finances and solving issues regarding students account
MARKETING ASSOCIATE
Papayita Company
Lima, Peru
04.2020 - 11.2020
- Optimized product advertising to reach target audience by increasing content in company website, Facebook, and Instagram
- Monitored company's online social presence and responded to +40 comments from customers and visitors
Education
Associate of Science - Social Media Marketing
Ensign College
Salt Lake City, UT07.2023
Skills
- Problem-solving
- Keyword Research
- Written communication
- Creation of relevant and engaging content
Volunteer Experience
ENGLISH TEACHER 03/2020 to 07/2020
The Church Of Jesus Christ Of Latter-day Saints , Lima, Peru
- Prepared lessons and coached 15+ students from Peru learning the English language through virtual meetings
- Closely supervised student's growth and helped them improve written and oral tests scores
Certification
- Google Ads Measurement Certification
- Advanced Google Analytics Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
H & M
03.2023 - Current
BYU-PATHWAY STUDENT SUPPORT
The Church Of Jesus Christ Of Latter-day Saints
08.2022 - 11.2022
STUDENT ACCOUNT SPECIALIST
Ensign College
11.2021 - 04.2022
MARKETING ASSOCIATE
Papayita Company
04.2020 - 11.2020
Associate of Science - Social Media Marketing
Ensign College