Overview
Work History
Education
Skills
Volunteer Experience
Certification
Languages
Timeline
Generic

Fiorela Medina Quispe

Salt Lake City,UT

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

H & M
03.2023 - Current
  • Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up
  • Stocked, replenished, and organized inventory with efficiency, completing task 10% faster.
  • Provided outstanding customer service, receiving 96% in loyalty program feedback.

BYU-PATHWAY STUDENT SUPPORT

The Church Of Jesus Christ Of Latter-day Saints
08.2022 - 11.2022
  • Provided support to 80+ BYU-Pathway Worldwide students through a variety of communication mediums, resulting in meeting company goals and student needs
  • Applied critical thinking and problem-solving skills by having regular interactions with students and staff and solving inquiries resulting in 0 escalations
  • Increased efficiency by responding 50+ emails, live chats, and phone calls daily while striving for customer satisfaction
  • Helped students with troubleshoot network and connectivity issues in their accounts

STUDENT ACCOUNT SPECIALIST

Ensign College
11.2021 - 04.2022
  • Answered incoming technical support calls from students, parents and church leaders in both English and Spanish
  • Conducted financial transactions including cash, checks, card payments, refunds and answer 50+ calls
  • Resolved up to 50 daily customer queries and complaints regarding tuition and fees
  • Responded 60+ emails and calls regarding students concerns about finances and solving issues regarding students account

MARKETING ASSOCIATE

Papayita Company
04.2020 - 11.2020
  • Optimized product advertising to reach target audience by increasing content in company website, Facebook, and Instagram
  • Monitored company's online social presence and responded to +40 comments from customers and visitors

Education

Associate of Science - Social Media Marketing

Ensign College
Salt Lake City, UT
07.2023

Skills

  • Problem-solving
  • Keyword Research
  • Written communication
  • Creation of relevant and engaging content

Volunteer Experience

ENGLISH TEACHER 03/2020 to 07/2020

The Church Of Jesus Christ Of Latter-day Saints , Lima, Peru

  • Prepared lessons and coached 15+ students from Peru learning the English language through virtual meetings
  • Closely supervised student's growth and helped them improve written and oral tests scores

Certification

  • Google Ads Measurement Certification
  • Advanced Google Analytics Certification

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

H & M
03.2023 - Current

BYU-PATHWAY STUDENT SUPPORT

The Church Of Jesus Christ Of Latter-day Saints
08.2022 - 11.2022

STUDENT ACCOUNT SPECIALIST

Ensign College
11.2021 - 04.2022

MARKETING ASSOCIATE

Papayita Company
04.2020 - 11.2020

Associate of Science - Social Media Marketing

Ensign College

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Fiorela Medina Quispe