Maria F. Campos
Cranbury,NJ
Summary
Versatile | Team Building | Customer-driven Dependable, detail oriented office administrator with a growth mindset and strong technical acumen to set new service standards. Self-motivated professional who builds uplifted and inspired teams to meet and exceed department goals. Dedicated to personal integrity and upholding elevated levels of performance and confidentiality in all situations. Excels at leading independent projects or working as part of a team, known for being adaptable to shifting priorities. Recognized for satisfaction gained from helping and guiding others.
Overview
14
14
years of professional experience
Work History
Operations Manager
Access Management
North Brunswick, NJ
02.2018 - Current
- Methodical manager, operating complex installations with multitude of moving parts.
- High quality interaction with clients, resulting in closing rate of 86% on average.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate. Maintaining 99% occupancy, three years consecutively.
- Effectively implemented strategies for crisis management situations. Identifying potential risk and sourcing solutions to reduce negative exposure. Decreasing flooding events and related move-outs by 17%.
- Directed employee recruitment and training for regional manager.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels. Resulting in 26% reduction of delinquent accounts 2019-2021.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives. Exceeding expected monthly and quarterly earnings by 6%.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings. Average audit score 98%.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Co-author of company training guide (remote operations) and employee handbook 2020 .
Team Lead and Facility Manager
Prime Storage
North Brunswick, NJ
02.2017 - 02.2018
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances. Reducing maintenance costs by 27%.
- Maximized profitability through revenue development, cash control and expense reviews. Sourcing and negotiating yearly service contracts.
- Promoted to Team Lead withing three months of hire.
- Supervised 16 team members throughout acquisition, redesign and renovation process.
- Successfully developed and employed vendor concierge system reducing vendor sourcing time
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Assistant Facility Manager
Cubesmart
Somerset, New Jersey
07.2014 - 02.2017
- Promoted from store associate to assistant manager within one year of hire
- Provided primary customer support to internal and external customers via email, phone and in person support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities. Increasing box sale by 21% in 2015-2016.
- Facilitated inter-departmental communication to effectively provide customer support through lead retention.
Assistant Manager
Rite Aid
Somerset, New Jersey
11.2010 - 02.2013
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted with facilitating regional training of staff and third-party employees in leading product launch setup and maintaining displays to provide complete customer experience
- Successfully implemented product rotation system named Freshness program, reducing inventory write-offs by 12%.
- Exceeded weekly sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Trained store employees in-person on brand, products, and customer-centric standards to ensure customers would have same experience regardless of location
- Managed and coordinated schedules for 12 person team, with emphasize in reaching daily sale goals and implementation of Store Manager daily game plan
- Received RAPTAR Award of Excellence in Customer Service, Appointed head of G.E.T Customer Service Excellence program 2011
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Store Manager
R U Crazy University Store
New Brunswick, New Jersey
07.2006 - 11.2010
- Promoted from cashier to store manager within 6 months of hire.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Directed and coordinated orders, staff, and paperwork for special events to comply with contractual specifications.
- Fulfilled effectively client orders throughout production process to ensure quality control and timeliness.
- Involved in sourcing clients, promotional opportunities and marketing events.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Demonstrated ongoing support throughout order fulfillment and post-production process.
- Managed revenue management, accounts payable, collections process, inventory, and marketing.
Education
BA - Business Administration, HR Management
Western Governors University
2023
Associates Liberal - Arts
Mercer County Community College
2020
Skills
- Team Leadership
- Employee Motivation
- Customer Service Management
- Policy Development and Enforcement
- Verbal and Written Communication
- Assignment Delegation
- Decision Making
- Administrative Management
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Access Management
02.2018 - Current
Team Lead and Facility Manager
Prime Storage
02.2017 - 02.2018
Assistant Facility Manager
Cubesmart
07.2014 - 02.2017
Assistant Manager
Rite Aid
11.2010 - 02.2013
Store Manager
R U Crazy University Store
07.2006 - 11.2010
BA - Business Administration, HR Management
Western Governors University
Associates Liberal - Arts
Mercer County Community College
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