Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Fernanda Chairez

San Antonio,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Area Manager of Operations

Amazon
07.2022 - Current
  • Developed processes to save on costs and prevent losses.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within Delivery Station.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources. Resolved conflicts promptly to promote positive environment.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Collaborated with cross-functional teams to align operations with corporate objectives.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Office Manager

Bee Home Renovations LLC
11.2021 - 07.2022
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Delivered performance reviews, recommending additional training or advancements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Production Manager, Client Services

Texas Family Roofing
06.2020 - 11.2021
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Managed internal operational standards and productivity targets.
  • Sourced materials to keep up with production goals and meet customer demands.
  • Delivered direct feedback to senior management regarding project visibility and status.
  • Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
  • Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.

Office Administrator

7 Kings Landscaping Services LLC
04.2019 - 05.2020
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.

Education

BBA - Business Administration And Management

The University of Texas At San Antonio
San Antonio, TX
05.2022

Skills

  • Client Correspondence
  • Team-Building Exercises
  • Manage Operations
  • Policy Development and Enforcement
  • Strategic Planning
  • Community Organization
  • Supervision
  • Managing Laborers
  • Configuration and Management
  • Conflict Management
  • Business Administration

Languages

Spanish
Native or Bilingual

Timeline

Area Manager of Operations

Amazon
07.2022 - Current

Office Manager

Bee Home Renovations LLC
11.2021 - 07.2022

Production Manager, Client Services

Texas Family Roofing
06.2020 - 11.2021

Office Administrator

7 Kings Landscaping Services LLC
04.2019 - 05.2020

BBA - Business Administration And Management

The University of Texas At San Antonio

Similar Profiles

CREATE PROFILE
Maria Fernanda Chairez