Maria Fernanda Laguna
San Antonio,TX
Summary
Professional with strong background in legal support, equipped to handle variety of tasks in fast-paced environment. Expertise in legal research, document management, and case preparation, ensuring accuracy and compliance. Known for effective team collaboration and adaptability, always focused on achieving results and meeting deadlines. Strong organizational skills and proactive approach to problem-solving make for reliable asset.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Paralegal
Refugee and Immigrant Center for Education and Legal RAICES
08.2022 - Current
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
Property Damage Legal Assistant
Law Office of Carrington Jones
05.2021 - 08.2022
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly
Retention Account Manager
ADT Security Systems
01.2021 - 12.2021
- Developed customized plans based on specific needs aiming at reinforcing relationships while matching expectations between parties involved
- Reduced churn rate by consistently monitoring client satisfaction levels and addressing concerns in a timely manner
- Negotiated contract renewals successfully, securing continued business from key accounts
Operations Manager
Elite Resurfacing Co.
08.2013 - 05.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations for timely delivery of goods, while maintaining relationships with vendors and suppliers.
Child Advocacy Guardian Ad Litem Program - National CASA/GAL Association for Children
02.2018 - 02.2019
Education
Bachelor of Arts - Marketing
Florida Gulf Coast University
Fort Myers, FL05.2021
Skills
- Legal research
- Proficient in MS office, Sharepoint, Google workspace, AdobePro, Clio, EIMM
- Case management
- Client communication
- Document drafting
- Notary public
- Calendar management
- Administrative support
- Research and data collection
- Legal writing
- Attorney support
Certification
CNP - Certified Notary Public
Languages
Spanish
Native or Bilingual
Timeline
Paralegal
Refugee and Immigrant Center for Education and Legal RAICES
08.2022 - Current
Property Damage Legal Assistant
Law Office of Carrington Jones
05.2021 - 08.2022
Retention Account Manager
ADT Security Systems
01.2021 - 12.2021
Child Advocacy Guardian Ad Litem Program - National CASA/GAL Association for Children
02.2018 - 02.2019
Operations Manager
Elite Resurfacing Co.
08.2013 - 05.2020
CNP - Certified Notary Public
Bachelor of Arts - Marketing
Florida Gulf Coast University
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