Maria Fernanda Morales
Doral,FL
Summary
Goal-oriented individual versed in greeting high volumes of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Mango
04.2023 - Current
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Managed returns, exchanges, and refunds in accordance with store policy.
Manager
Unique Body Therapy
08.2021 - 01.2023
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved safety procedures to create safe working conditions for workers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved marketing to attract new customers and promote business.
Restaurant Waiter
Sr. De Los Tacos
08.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
Master of Science - Computer Science And Programming
Florida International University
Miami, FL06.2027
Associate of Science - Computer Science And Programming
Miami Dade College
Miami, FL06.2025
Skills
- Goal-Oriented
- Team Cooperation
- Cash Handling Accuracy
- Sales expertise
- Verbal/written communication
- Organization
- Speech Clarity
- Strategic Planning
- Creative Thinking
- Multi-tasking strength
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Mango
04.2023 - Current
Restaurant Waiter
Sr. De Los Tacos
08.2022 - 11.2022
Manager
Unique Body Therapy
08.2021 - 01.2023
Master of Science - Computer Science And Programming
Florida International University
Associate of Science - Computer Science And Programming
Miami Dade College
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