MARIA FERNANDA PEREZ
Queens,NY
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
City Hauling Corp
Queens, NY
01.2024 - 04.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
Taxi Driver
Uber And Lyft
New York, NY
02.2022 - 01.2024
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
Receptionist
Knickerbocker Agency
Brooklyn, NY
03.2021 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Cashier
Western Beef Supermarket And Corporate Offices
Queens, NY
08.2020 - 12.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Cashier clerk
FOOD BAZAR
Queens, NY
03.2020 - 06.2020
- Received payment by cash, check, credit cards, vouchers, or automatic debts
- Issue recipients, refunds, credit, or change due to customers
- Assist customer by resolving their complaints
- Establish or identify price of goods, services, or admission, and tabulate bills using calculator, cash register, or optical price scanner
- Process merchandise returns and exchange
- Answer customer questions and providing information on procedures or policies
- Cementing patron relationships with excellent interpersonal abilities
- Proven history of carefully managing funds to reduce discrepancies
- Service- oriented team member with articulate communication skills and friendly demeanor.
Learning Assistant
Tutor
04.2019 - 01.2020
- Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
- Developed curriculum and lesson plans to achieve objectives of each course.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Assistant students with homework and other projects.
- Help students with high school application.
Cashier Assistant Manager
Juliet Fantasias
06.2018 - 11.2018
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Attended to costumers need.
- Styled and assisted costumer.
- Managed store twice a week.
- Stocked items on shelves.
Education
Grover Cleveland High School
Queens, NYSkills
- Microsoft Word/ Microsoft Office excel usage
- PROFESSIONAL SUMMARY
- Personable hospitality specialist with 3 years of success in guaranteeing customer satisfaction
- Through personable reservation services and attendance to guest’s needs Adept at promptly assisting
- Customers by uncovering preferences Passionate about providing upbeat and friendly service, resulting in
- Consistent return of customers
- Areas of expertise include:
- Strategic Planning Interpersonal skill Web Analytics
- Verbal Communication Technical skill Market Research
- Dependability Initiative and problem-
- Solving ability
- Organization E-Mail Marketing Team Building/Training
- SKILLS
- Customer assistance Refunds and exchange
- Payment collection Cash register operations
- Credit card processing Identification Checks
- Liquor law compliance Cash drawer Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
City Hauling Corp
01.2024 - 04.2024
Taxi Driver
Uber And Lyft
02.2022 - 01.2024
Receptionist
Knickerbocker Agency
03.2021 - 09.2021
Cashier
Western Beef Supermarket And Corporate Offices
08.2020 - 12.2020
Cashier clerk
FOOD BAZAR
03.2020 - 06.2020
Learning Assistant
Tutor
04.2019 - 01.2020
Cashier Assistant Manager
Juliet Fantasias
06.2018 - 11.2018
Grover Cleveland High School