Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

María Fernanda Ureña Paulino

Orangetown,NY

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Supportive team leader with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Dedicated Medicare Agent, Call Center Operations

Healthfirst
8 2022 - Current
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
  • Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.

Housing Policy Intern, Senior Level

ERASE Racism NY
04.2020 - 05.2023
  • Contributed to and lead policy research on federal, state, and local legislation or regulations to guide the development of new policy ideas and program recommendations that improve access to affordable and inclusive housing for a range of income levels
  • Perform research and remain informed of all recent, forthcoming, and innovative development, legislative and regulatory efforts in the affordable and fair housing sphere
  • Assisted in the process of reviewing fair housing cases


Case Handling Intern, Legal Services

CAMBA
12.2019 - 01.2023
  • Scheduled and represented clients at administrative hearings (before the Office of Temporary and Disability Assistance and the New York City Housing Authority (Section 8), Homes and Community Renewal (HCR), etc.).
  • Compiled charitable packages and otherwise prevent evictions by working directly with clients and supporting the work of the housing attorneys.
  • Conduct legal intake and assessment of clients and clients’ families’ situations and needs, and enter all relevant data into the data system.

Tutor/Mentor, At-Risk Youth

America Reads, NYU
10.2021 - 06.2022


  • Collaborated with students to complete homework assignments, identify lagging skills and strive for improvement.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.


Policy Assistant Intern

Lawyers' Committee For Civil Rights
01.2022 - 05.2022


  • Assisted counsel in preparing answers, providing documentation, and information for discovery requests.
  • Managed and organized case files, case dockets, and litigation calendars. Includes meticulous management of electronic case files, and management of ECF and Pacer accounts.
  • · Manage, organize, and archive public policy files, including testimony, letters, reports, policy briefs, fact sheets, and talking points.

Government Affairs Intern

The Friedlander Consulting Group
06.2021 - 05.2022
  • Analyzed U.S Political trends - Extrapolated elections and cabinet appointments, wrote foreign policy memos.
  • Reviewed and provided scientific and regulatory input on background packages for agency consultation to give clarity and comprehensive presentation of issues.
  • Tracked local and regional activity in areas such as economy, employment statistics and industry trends.


Medical Assistant Interning Supervisor

Bronx Family Medical Center
12.2019 - 06.2021
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.


Treasurer

BMCC Pre-Law Society
05.2019 - 12.2020
  • Drafted treasury reports to support management decision-making needs.
  • Reduced operating costs by identifying and implementing cost-saving measures across the organization.
  • Implemented best practices in treasury operations, increasing departmental effectiveness and productivity.


Volunteer

New York Common Pantry
06.2016 - 11.2019


  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.


Manager

Farm Country Supermarket
05.2016 - 08.2019
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.


Cashier Manager

Dave's Gourmet
03.2014 - 06.2016


  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.


Education

Bachelor of Arts - Sociology

New York University
New York, NY
01.2021 - 05.2023

Associates Degree - Sociology

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2019 - 2020.12

Certification - Medical Assisting

ABC Training Center
New York, NY
02.2018 - 2019.12

High School Diploma -

Manhattan Center For Science & Mathematics
New York, NY
09.2012 - 2016.06

Skills

  • Excellent Oral and Written Communication Skills

  • Self-Motivated, Confident And Poised In Interactions With Individuals At All Levels

  • Skilled Organizer, Excellent Interpersonal Skills

  • Detail Oriented, Able To Multitask Effectively

  • Vital Research Communication, and Problem Solving Skills

Book Keeping, Retail/Sales, Financial Statements Expertise

  • Robust Technology and Computer Skills

Policies and Procedures

Strategic Planning

  • Staff Management

Documentation and Paperwork

Applicant Engagement

Resource Information

  • MS Office

Languages

English and Spanish

Timeline

Policy Assistant Intern

Lawyers' Committee For Civil Rights
01.2022 - 05.2022

Tutor/Mentor, At-Risk Youth

America Reads, NYU
10.2021 - 06.2022

Government Affairs Intern

The Friedlander Consulting Group
06.2021 - 05.2022

Bachelor of Arts - Sociology

New York University
01.2021 - 05.2023

Housing Policy Intern, Senior Level

ERASE Racism NY
04.2020 - 05.2023

Case Handling Intern, Legal Services

CAMBA
12.2019 - 01.2023

Medical Assistant Interning Supervisor

Bronx Family Medical Center
12.2019 - 06.2021

Associates Degree - Sociology

Borough of Manhattan Community College of The City University of New York
05.2019 - 2020.12

Treasurer

BMCC Pre-Law Society
05.2019 - 12.2020

Certification - Medical Assisting

ABC Training Center
02.2018 - 2019.12

Volunteer

New York Common Pantry
06.2016 - 11.2019

Manager

Farm Country Supermarket
05.2016 - 08.2019

Cashier Manager

Dave's Gourmet
03.2014 - 06.2016

High School Diploma -

Manhattan Center For Science & Mathematics
09.2012 - 2016.06

Dedicated Medicare Agent, Call Center Operations

Healthfirst
8 2022 - Current
María Fernanda Ureña Paulino