Maria Filipina Gordovez
American Canyon,CA
Summary
Dynamic and compassionate professional with a proven track record at TEK Systems Global Services, excelling in customer engagement and effective listening. Achieved increased customer loyalty through empathetic resolution of complaints and conflicts. Skilled in time management and promoting client independence as a Caregiver at Blue Garden LLC, enhancing quality of life for clients.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
TEK Systems Global Services
12.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted applicants apply for rental assistance through LA County Rent Relief Program
Caregiver
Blue Garden LLC
01.2017 - 08.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver
Carolina Living
06.2014 - 01.2017
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Customer Service Representative
Startek Philippines
01.2013 - 01.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Nursing
The Manila Times College of Subic
Olongapo City, Philippines04-2010
Skills
- Customer Engagement
- Respectful and compassionate
- Effective Listening
- Time management
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Korean
Limited Working
Timeline
Customer Service Representative
TEK Systems Global Services
12.2022 - 08.2023
Caregiver
Blue Garden LLC
01.2017 - 08.2022
Caregiver
Carolina Living
06.2014 - 01.2017
Customer Service Representative
Startek Philippines
01.2013 - 01.2014
Bachelor of Science - Nursing
The Manila Times College of Subic
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