Sales Force
Hi, I’m
Maria G. Piazza
Customer Success Manager
Burnsville,MN
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Driven account manager with extensive experience in Customer Success, Sales, and proven leadership abilities. Expert in increasing productivity, profit and passionate about accomplishing customer satisfaction. Diligent in building and maintaining customer relationships by providing support, quick problem resolution and attentive service. Hardworking and dependable person, successful at managing multiple priorities with a positive attitude and offering 10+ years knowledge penetrating new territories and promoting product lines with exceptional strategic and analytical skills.
Overview
10
years of professional experience
2
years of post-secondary education
Work History
AGRITACH USA, LLCMiami, FL
Sales Manager
May.2022 - Jan.2023 (8 education.months_Label)
Job overview
- Managed customer portfolios to retain existing relationships and grow share of business.
- Developed over 70 new accounts in less than 6 months.
- Collaborated with Marketing by suggesting new ads and concepts for all digital and physical content,including translating everything into Spanish.
- Assisted in product development and strategic vendor sourcing.
Traveled to attend industry trade shows, conventions and met with clients to nurture relationships, offer appropriate services and expand market opportunities. - Assisted in closing lucrative sale deals, including one with biggest rental company in US.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified and analyzed metrics to modify low-performing sales.
Demonstrated products to show potential customers benefits and advantages. - Processed, tracked and maintained customer orders.
MEC AerialFresno, CA
Major Accounts Manager
Oct.2020 - May.2022 (1 education.year_Label & 7 education.months_Label)
Job overview
- Assisted in Supply Chain Management optimizations by creating, analyzing and finalizing quotes, purchase orders, price lists and implementing forecasting.
- Teamed up with sales, marketing, and management to develop solutions, strategies and accomplish shared objectives.
- Provided world-class customer service to retain existing customers and to develop new ones to establish long-term business growth.
- Led project to create guidelines for order fulfillment, expediting processing time. Fulfilling orders within 24 to 48 hours.
- Identified key metrics to create reports to ultimately drive value.
- Handled and documented customer orders, inquiries, product issues and suggestions
- Collaborated in contract negotiations with clients, presented new products, shared awareness of tools and resources to optimize their success.
Minnpar, LLCRoseville, MN
International Sales Director
Mar.2013 - Sep.2020 (7 education.years_Label & 6 education.months_Label)
Job overview
- Managed a team of 5 Customer Service Reps.
- Successfully managed $1.7M in sales volume for Latin America.
- Consistently achieved and exceeded yearly sales goals.
- Increased profit margin by 13% by creating stronger relationships with major customer accounts and negotiating rates.
- Handled escalated customer issues, order inquiries and status.
- Embarked on business trips with the objective of finalizing contracts with new clients and to cultivate existing clients relationships to improve business growth.
- Researched and managed data to identify high usage parts to develop new product lines and to grow our aftermarket offering.
- Worked with marketing, suggesting monthly offers, translating catalogs, flyers, brochures, and emails.
- Documented transactions and managed accounts using Sales Force and Epicor ERP systems.
- Utilized various computer programs such Excel and PowerPoint to perform presentations and
performance reports.
Education
Scott CountyShakopee, MN
GED Certificate
01.2012 - 03.2012
CETCJ Technical SchoolChihuahua, Mexico
Associate Degree - Did Not Complete from Business Administration
08.2000 - 02.2002
Skills
Business development and planning
National accounts management
POS Sales Force expert
Review of contracts
Analytical problem solver
Database Management
B to B sales
Sales presentations
Relationship building
Coaching and mentoring
Excellent verbal and written communication
Order management
Strategic planning
Marketing strategy
Software
Epicor
Unleashed
Microsoft Lync
CAD
Sendinblue
Quickbooks
Oracle
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Manager
AGRITACH USA, LLC
May.2022 - Jan.2023 (8 education.months_Label)
Major Accounts Manager
MEC Aerial
Oct.2020 - May.2022 (1 education.year_Label & 7 education.months_Label)
International Sales Director
Minnpar, LLC
Mar.2013 - Sep.2020 (7 education.years_Label & 6 education.months_Label)
Scott County
GED Certificate
01.2012 - 03.2012
CETCJ Technical School
Associate Degree - Did Not Complete from Business Administration
08.2000 - 02.2002