Maria Guadalupe Navarro
Corona,CA
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Customer Service Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.
Overview
5
5
years of professional experience
Work History
Costumer Service Cashier
Arco Am/Pm
Corona, CA
02.2021 - 12.2023
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Greeted customers and responded to informational requests.
- Checked personal identifications during alcohol and tobacco sales.
- Verified that all coupons were valid prior to processing them into the system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Processed credit card transactions accurately and efficiently.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Costumer Service Cashier
Arco Gas Station
Corona, CA
02.2019 - 03.2020
- Checked personal identifications during alcohol and tobacco sales.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Verified that all coupons were valid prior to processing them into the system.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Processed credit card transactions accurately and efficiently.
- Informed customers of in-store promotions or pricing specials.
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
M.D. - Education
Universidad Pedagogica Nacional
Mexico07-2004
Some College (No Degree) - English-as-a-Second-Language Education
Corona High School
Corona, CASkills
- Order coordination
- Drawer management
- Check processing
- Positive and professional
- Cultural awareness
Product knowledge
Languages
English
Professional
Spanish
Professional
Timeline
Costumer Service Cashier
Arco Am/Pm
02.2021 - 12.2023
Costumer Service Cashier
Arco Gas Station
02.2019 - 03.2020
M.D. - Education
Universidad Pedagogica Nacional
Some College (No Degree) - English-as-a-Second-Language Education
Corona High School
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