Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Aiello

Ravenna,OH

Summary

Proven leader at Spirit Halloween Store, adept in boosting employee morale and customer satisfaction. Expert in money management and POS system operation, I excel in creating efficient, clean environments. My adaptability and strong work ethic have consistently enhanced store performance and team productivity.

Overview

3
3
years of professional experience

Work History

Floor Associate

MovieScoop Kent Plaza Cinemas
11.2023 - Current
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Managed time effectively during shifts, prioritizing tasks according to urgency for optimal productivity.
  • Answered questions about store policies and addressed customer concerns.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
  • Provided exceptional customer service during high-traffic periods by managing lines effectively and maintaining a calm demeanor under pressure.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.

Assistant Manager

Spirit Halloween Store
09.2023 - 11.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Manager

SUBWAY®Restaurants
07.2021 - 02.2022
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Ravenna High School
Ravenna, OH
05.2022

Skills

Customer Engagement

Product Knowledge Expertise

Cleanliness and hygiene

Money Management

Cash handling proficiency

Excellent work ethic

Adaptability

Self starter

Time Management

POS System Operation

Timeline

Floor Associate

MovieScoop Kent Plaza Cinemas
11.2023 - Current

Assistant Manager

Spirit Halloween Store
09.2023 - 11.2023

Assistant Manager

SUBWAY®Restaurants
07.2021 - 02.2022

High School Diploma -

Ravenna High School

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Mariah Aiello