Mariah Amerson
Klamath Falls,OR
Summary
Accomplished individual with a focus on customer service and operational excellence, developed through roles at Walmart, Ross, and Emerald Triangle. Expertise in optimizing checkout processes and overseeing sales floor operations, resulting in significant productivity gains. Exceptional organizational and multitasking skills enhance overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Budtender
Emerald Triangle
10.2024 - 05.2026
- Educated customers on product offerings, effects, and proper usage.
- Assisted in inventory management, ensuring product availability and compliance with regulations.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Provided personalized recommendations based on customer needs and preferences.
- Trained new staff on company policies, product knowledge, and customer service techniques.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
Electronics Sales Associate
Walmart
11.2023 - 12.2024
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
Sales Floor Associate
Ross Dress for Less
09.2024 - 11.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring product availability and visual merchandising standards.
- Processed transactions efficiently using point-of-sale systems, minimizing customer wait times.
- Collaborated with team members to restock merchandise and maintain inventory accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Front End Customer Service Associate
Walmart
12.2017 - 11.2023
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
- Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
Education
GED -
Klamath Institute
Klamath Falls, OR06.2017
Skills
- Strong work ethic
- Patience and resilience
- Customer service excellence
- Team collaboration
- Multitasking skills
- Reliability
- Effective communication
- Organizational abilities
- Relationship management
Timeline
Budtender
Emerald Triangle
10.2024 - 05.2026
Sales Floor Associate
Ross Dress for Less
09.2024 - 11.2024
Electronics Sales Associate
Walmart
11.2023 - 12.2024
Front End Customer Service Associate
Walmart
12.2017 - 11.2023
GED -
Klamath Institute